Features
AI chatbot trained on Notion knowledge base
Semantic answer generation with clickable references
Customizable chatbot language and behavior
Usage insights: query tracking, satisfaction metrics
Slide-over widget for help center layout
Search commando bar for documentation layout
Mobile SDK support (React Native)
llms.txt file for AI crawlers
AI context menu (copy as Markdown, open in ChatGPT/Claude/Perplexity)
Lumen documentation theme (clean design, top nav, open-first-article)
OpenAI GPT-5.1 model for answer generation
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
