Features
Unlimited live chat widget (customizable)
Unlimited help center articles and collections
AI chatbot trained on knowledge base (50+ languages)
Custom email domain for inbound/outbound email
Email as a channel (forwarding)
Slack integration for notifications
Framer plugin for easy setup
Internal notes and tags on threads
Team member assignment and @mentions
Saved replies (canned responses)
Autoresponder for first messages
Merge conversations from same customer
Global search across chats, customers, and tags
White-label widget ($9/month add-on)
Article preview before publishing
Autonomous Engine for multi-step ticket resolution (refunds, account updates)
Botpress Desk AI-native helpdesk
Knowledge Bases with custom sources (docs, PDFs, Linear, GitHub, Confluence, Google Drive, Notion)
Tables for conversation data management
LLM support: GPT, Claude Opus 4.7, Gemini 2.5 Pro, Groq, Hugging Face
Multi-channel: WhatsApp, Instagram, Messenger, Slack, voice, Discord, Telegram
Hub integrations: HubSpot, Notion, Jira, Calendly, Odoo, Linear, Airtable, Salesforce, Google Sheets, Kommo
WhatsApp Carousels and Cards
Auto-translation for Webchat UI based on browser locale
Escalation rules and fallback logic with full context handoff
Self-service workflows (password reset, payments, plan changes)
Proactive outreach (usage limits, renewals)
Analytics dashboard (deflection rate, CSAT, resolution time)
SOC 2 certified, GDPR compliant, KPMG pentested
Revamped Autonomous Node editor with macro menu for Knowledge Base and variables