Features
Unlimited live chat widget (customizable)
Unlimited help center articles and collections
AI chatbot trained on knowledge base (50+ languages)
Custom email domain for inbound/outbound email
Email as a channel (forwarding)
Slack integration for notifications
Framer plugin for easy setup
Internal notes and tags on threads
Team member assignment and @mentions
Saved replies (canned responses)
Autoresponder for first messages
Merge conversations from same customer
Global search across chats, customers, and tags
White-label widget ($9/month add-on)
Article preview before publishing
Unlimited live chat agents
Unlimited concurrent chats
Real-time visitor monitoring
Geo IP tracking and visitor location
Sentiment analysis on conversations
Customizable knowledge base with public/private articles
Ticketing system with assignment and tags
Contacts management (CRM)
Chat pages for standalone support portals
Group messaging and agent-to-agent chat
Video and voice calls (add-on)
AI Assist for auto-reply, summaries, and KB bot
