Features
AI Agents for end-to-end ticket resolution
AI Copilot for agent drafting and suggestions
AI QA for automatic quality scoring
AI Insights for topic clustering (coming soon)
AI Knowledge Hub (coming soon)
Omnichannel inbox (email, chat, voice, Slack)
Shared inboxes with assignment and collision detection
Workflow automation (rule-based and agentic)
Ticketing with SLAs and approvals
Knowledge base and customer portal
Customer portal for self-service
Mobile app for iOS/Android
Pre-built and custom analytics
CSAT surveys and SLA tracking
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows