Features
AI Call Scoring – automated QA per conversation
Live Assist – real-time agent guidance and next-best-action prompts
AI Knowledge Base – instant answers from company context
AI Coaching – personalized feedback at scale
AI Roleplays – rehearse scenarios with instant feedback
Revenue Intelligence – surface buying signals and upsell opportunities
Transcription in 60+ languages with custom vocabulary (Business+)
Automatic PII/PHI redaction (Business+)
Customer Experience Insights Board – unified call reasons & health
Mobile coaching app (iOS/Android)
Bulk upload from Google Drive, OneDrive, Teams, Zoom
Basic & advanced dashboards with reports & scorecards
Keyword, scorecard & performance alerts (Business+)
Automations and custom integrations (Enterprise)
Call analysis APIs (Enterprise)
Automatic call recording from Zoom, Webex, and more
AI-powered transcription and analytics
Talk-listen ratio tracking
Competitor mention detection
Objection handling analysis
Real-time coaching cues on live calls
Personalized playlists of winning behaviors
Pipeline health dashboards
Team adoption and usage tracking
Salesforce and CRM integration
Slack integration for notifications and snippets
Outreach and SalesLoft integration
Call library with search and filters
Automated email capture and analysis
