Features
AI Call Scoring – automated QA per conversation
Live Assist – real-time agent guidance and next-best-action prompts
AI Knowledge Base – instant answers from company context
AI Coaching – personalized feedback at scale
AI Roleplays – rehearse scenarios with instant feedback
Revenue Intelligence – surface buying signals and upsell opportunities
Transcription in 60+ languages with custom vocabulary (Business+)
Automatic PII/PHI redaction (Business+)
Customer Experience Insights Board – unified call reasons & health
Mobile coaching app (iOS/Android)
Bulk upload from Google Drive, OneDrive, Teams, Zoom
Basic & advanced dashboards with reports & scorecards
Keyword, scorecard & performance alerts (Business+)
Automations and custom integrations (Enterprise)
Call analysis APIs (Enterprise)
Automatic call recording and transcription
Email capture and analysis
Web meeting recording (Zoom, Teams)
AI Tracker agent for buyer response monitoring
Automated follow-ups via AI agents
AI-powered forecast correction and risk flags
AI Trainer for coaching based on real calls
Gong Engage: personalized outreach at scale
Gong Forecast: unbiased pipeline predictions
Gong Enable: scalable rep development workflows
Revenue Graph connecting contacts, accounts, deals
Real-time deal board with next-step recommendations
Role-specific dashboards (AEs, managers, RevOps)
Compliance templates for financial services and healthcare
Custom agents via Revenue Harness
