Features
AI assistant trained on your business data
Shared inbox: WhatsApp, Website, Instagram, Messenger, Mail
WhatsApp broadcast campaigns with template management
Visual flow builder for automated customer journeys
Conversation analytics and campaign reporting
Commerce workflows (catalogue, orders, payments)
Human handoff and conversation tagging
AI-suggested replies alongside customer messages
Automation triggers (if-this-then-that)
Embedded signup (Meta SDK)
Low-code WhatsApp Business API setup
Real-time notifications for time-sensitive messages
Custom fields and ticket escalation
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
