Features
AI assistant trained on your business data
Shared inbox: WhatsApp, Website, Instagram, Messenger, Mail
WhatsApp broadcast campaigns with template management
Visual flow builder for automated customer journeys
Conversation analytics and campaign reporting
Commerce workflows (catalogue, orders, payments)
Human handoff and conversation tagging
AI-suggested replies alongside customer messages
Automation triggers (if-this-then-that)
Embedded signup (Meta SDK)
Low-code WhatsApp Business API setup
Real-time notifications for time-sensitive messages
Custom fields and ticket escalation
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
