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Kayako vs Gorgias
Side-by-side comparison of features, pricing, and ratings
Pricing
Contact Sales
Paid
Plans
Contact sales
Contact sales
$10/mo
$60/mo
$360/mo
Rating
—
—
Popularity
6.0k views
4.6k views
Skill Level
Intermediate
Beginner-friendly
API Available
Platforms
WebAPI
WebAPI
Categories
💬 Customer Support
💬 Customer Support
Features
Kay AI auto-resolves tickets with actions (refunds, account creation)
Unified inbox across email, chat, and voice
Automated ticket triage and routing
AI-powered draft replies
Customer journey timeline (SingleView)
Knowledge base / help center
Collision detection
SLA management
Automated workflows
Voice support
Custom roles and permissions
White-glove onboarding and setup
Open API and webhooks
Redesigned live chat widget (Jan 2026)
AI Agent for 24/7 customer support automation
Unified omnichannel inbox (email, chat, SMS, WhatsApp, Instagram, Facebook)
Native Shopify integration with live order/customer data
Automate up to 60% of support inquiries
Proactive shopping assistant with recommendations
Pre-trained on 1B+ ecommerce conversations
Customizable tone, policies, and SOPs with guardrails
AI coaching with real-time agent tips
In-conversation actions (cancel, discount, upsell)
Revenue attribution reporting for support team
Team collaboration with ticket routing and assignment
Voice and SMS support
300+ integrations with ecommerce tools
Product tours and playbooks for implementation
50 in 50 program (50% automation in 50 days)
Integrations
Salesforce
Slack
Zapier
Stripe
Shopify
Zendesk
Twilio
HubSpot
Chargebee
Jira
GitHub
LaunchDarkly
Microsoft Teams
WhatsApp
BigCommerce
Magento
WooCommerce
Loop Returns
Yotpo
Recharge
Bloomreach
Attentive
Klaviyo
OpenAI
Instagram
Facebook
SMS