Features
Voice AI agents with cloud telephony (inbound/outbound)
Chat agents for website and in-app conversations
WhatsApp Business messaging with templates and carousels
Omnichannel inbox to manage all conversations
Smart campaign marketing for mass outreach
Multi-LLM support: OpenAI, Claude, Gemini
Real-time data integration with CRM and webhooks
Call forwarding and inbound call support
Cal.com integration for automated booking
Google Sheets and Shopify integration
Enterprise SSO, RBAC, end-to-end encryption
Pre-built industry templates (lead qualification, hospital receptionist)
Analytics and workspace controls with audit trails
SOC 2 Type II, ISO 27001, GDPR, HIPAA, PCI DSS Level 1
No-code agent builder (Invent) with natural language description
Drag-and-drop multi-agent workflow canvas (Workforce)
Built-in agent evaluation and quality scoring (Evals)
Human-in-the-loop oversight with approval gates
Real-time monitoring dashboard with Timeline view
Role-based access controls (RBAC) and audit logs
PII masking and data residency controls
LLM-agnostic: supports Claude Sonnet, GPT-5.5, Claude Opus 4.7, Gemini 3.5 Flash
Gemini 3.5 Flash with 1M-token context and 64K-token output
100+ pre-built integrations including HubSpot, Gmail, Salesforce, Confluence, Notion
Agent escalation when confidence is low
Scheduling and triggers for automated execution
Confluence Knowledge Sync for auto-updating knowledge bases
MCP access for Member role
Version control and rollback for agents and tools
