Features
Voice AI agents with cloud telephony (inbound/outbound)
Chat agents for website and in-app conversations
WhatsApp Business messaging with templates and carousels
Omnichannel inbox to manage all conversations
Smart campaign marketing for mass outreach
Multi-LLM support: OpenAI, Claude, Gemini
Real-time data integration with CRM and webhooks
Call forwarding and inbound call support
Cal.com integration for automated booking
Google Sheets and Shopify integration
Enterprise SSO, RBAC, end-to-end encryption
Pre-built industry templates (lead qualification, hospital receptionist)
Analytics and workspace controls with audit trails
SOC 2 Type II, ISO 27001, GDPR, HIPAA, PCI DSS Level 1
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
