Features
Automatically crawls website to train AI
24/7 AI-powered chatbot answers questions instantly
Human handoff for complex conversations
Lead capture with email/contact info collection
Export leads to CRM (manual CSV export)
Customizable chat widget (colors, branding, position)
Document upload support (PDF, etc.)
Conversation history and email notifications
Basic analytics (message counts, history)
SSL encryption and GDPR compliance
No training on customer data
API access (Ultimate plan)
Setup in 60 seconds with one line of code
No credit card required for free tier
Generative AI for multi-step resolution
Advanced analytics and CSAT tracking
Intent recognition and sentiment analysis
Seamless handoff to human agents
Automated escalation workflows
Ada Coach for in-product tuning
Multichannel support (chat, email, voice, social)
Outcome-based pricing components
Enterprise SSO and SOC 2 Type II
Helpdesk integrations (Zendesk, Salesforce, Kustomer, Gladly)
Reasoning engine with autonomous resolution
GDPR and HIPAA compliance available
