Features
Visual drag-and-drop chatbot builder with conditional logic
GPT-powered AI agent for lead qualification
Omnichannel deployment (web, WhatsApp, Facebook Messenger)
AI-to-human hand-off with context transfer
Reusable Bricks and template library
Analytics and reporting with goal tracking
Dynamic data and variables for personalization
Custom code (CSS/JS) support
Human takeover and file uploads
A/B testing for chatbot flows
WhatsApp opt-in tools and campaign management
Team Inbox for shared conversation management
Lead scoring and formulas (Business tier)
Custom branding and dynamic data (Business tier)
Priority support and dedicated success manager (Enterprise)
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
