Features
Visual drag-and-drop chatbot builder with conditional logic
GPT-powered AI agent for lead qualification
Omnichannel deployment (web, WhatsApp, Facebook Messenger)
AI-to-human hand-off with context transfer
Reusable Bricks and template library
Analytics and reporting with goal tracking
Dynamic data and variables for personalization
Custom code (CSS/JS) support
Human takeover and file uploads
A/B testing for chatbot flows
WhatsApp opt-in tools and campaign management
Team Inbox for shared conversation management
Lead scoring and formulas (Business tier)
Custom branding and dynamic data (Business tier)
Priority support and dedicated success manager (Enterprise)
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
