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LiveAgent vs Chatlyn
Side-by-side comparison of features, pricing, and ratings
Pricing
Freemium
Contact Sales
Plans
$15/agent/mo
$29/agent/mo
$49/agent/mo
$69/agent/mo
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Popularity
4.9k views
7.3k views
Skill Level
Beginner-friendly
Intermediate
API Available
Platforms
WebMobileAPI
WebMobileAPI
Categories
💬 Customer Support
💬 Customer Support
Features
AI chatbot for 24/7 support in 100+ languages
AI Answer Improver to polish agent replies
AI Answer Composer generates responses from knowledge base
AI ticket triage and categorization
AI ticket summary
Omnichannel ticketing (email, chat, phone, social)
Built-in call center with IVR and recording
Knowledge base for self-service and FAQs
Social media messaging (Facebook, Instagram, X, WhatsApp, Viber, Telegram)
Live chat with proactive invitations
Automated ticket distribution and rules
Canned messages and email templates
SLA management and reporting
Mobile apps for iOS and Android
MCP API for custom connectors (Claude.ai integration)
Omnichannel inbox (WhatsApp, email, Booking.com, Instagram)
AI chatbot with 35+ language translation
AI email co-pilot and review responder
Drag-and-drop Automation Studio
WhatsApp newsletters with 98% open rate
Visual webchat widget for direct bookings
24/7 virtual concierge
Internal notes and team collaboration
Mobile app for on-the-go management
Multi-property dashboard for chains
QR code generator for WhatsApp
WhatsApp template builder (Aug 2025)
Dynamic list comparators (beforeToday, afterToday)
Revenue uplift calculator (3% booking lift, 12% upsell lift)
Automated booking confirmations and upsells
Integrations
Slack
WhatsApp
Viber
Facebook Messenger
Instagram
Gmail
Outlook
Shopify
WooCommerce
Salesforce
HubSpot
Zapier
WordPress
Jira
Asana
Oracle Hospitality Opera Cloud
Apaleo
Protel
Mews
OHIP
Guestline
Gastrodat