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LiveAgent vs Customerly
Side-by-side comparison of features, pricing, and ratings
Pricing
Freemium
Paid
Plans
$15/agent/mo
$29/agent/mo
$49/agent/mo
$69/agent/mo
$19/seat/mo
$69/seat/mo
$99/seat/mo
Popularity
4.9k views
5.1k views
Skill Level
Beginner-friendly
Beginner-friendly
API Available
Platforms
WebMobileAPI
WebMobileAPI
Categories
💬 Customer Support
💬 Customer Support
Features
AI chatbot for 24/7 support in 100+ languages
AI Answer Improver to polish agent replies
AI Answer Composer generates responses from knowledge base
AI ticket triage and categorization
AI ticket summary
Omnichannel ticketing (email, chat, phone, social)
Built-in call center with IVR and recording
Knowledge base for self-service and FAQs
Social media messaging (Facebook, Instagram, X, WhatsApp, Viber, Telegram)
Live chat with proactive invitations
Automated ticket distribution and rules
Canned messages and email templates
SLA management and reporting
Mobile apps for iOS and Android
MCP API for custom connectors (Claude.ai integration)
Direct integration with billing, product, and customer systems
Built-in decisioning for autonomous actions
Intent-based resolution beyond FAQ matching
Multi-step workflow automation from request to resolution
Cross-channel orchestration: live chat, email, WhatsApp, Messenger, mobile apps
Self-aware escalation to human agents when needed
Churn recovery and refund processing on its own
Conversation analysis showing triggered flows and knowledge base articles
Multilingual AI Help Center
Unified messaging, live chat, NPS, help center in one platform
Automated lead qualification for sales
Average first reply time of 26 seconds across all channels
Spike handling: major spikes in tickets barely affect human team
Chatflow API access
AI Companion add-on for agent productivity
Integrations
Slack
WhatsApp
Viber
Facebook Messenger
Instagram
Gmail
Outlook
Shopify
WooCommerce
Salesforce
HubSpot
Zapier
WordPress
Jira
Asana
Zendesk
Mobile apps