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LiveAgent vs Decagon
Side-by-side comparison of features, pricing, and ratings
Self-improving AI concierge for personalized customer interactions across chat, voice, and email.
Visit WebsitePricing
Freemium
Contact Sales
Plans
$15/agent/mo
$29/agent/mo
$49/agent/mo
$69/agent/mo
Custom
Popularity
4.9k views
5.1k views
Skill Level
Beginner-friendly
Advanced
API Available
Platforms
WebMobileAPI
WebAPI
Categories
💬 Customer Support
💬 Customer Support
Features
AI chatbot for 24/7 support in 100+ languages
AI Answer Improver to polish agent replies
AI Answer Composer generates responses from knowledge base
AI ticket triage and categorization
AI ticket summary
Omnichannel ticketing (email, chat, phone, social)
Built-in call center with IVR and recording
Knowledge base for self-service and FAQs
Social media messaging (Facebook, Instagram, X, WhatsApp, Viber, Telegram)
Live chat with proactive invitations
Automated ticket distribution and rules
Canned messages and email templates
SLA management and reporting
Mobile apps for iOS and Android
MCP API for custom connectors (Claude.ai integration)
Natural-language Agent Operating Procedures (AOPs)
Duet Autopilot self-improving agents
Omnichannel support: chat, voice, email
Voice AI with human-like conversation
Chat with complex workflow execution
Email resolution with contextual awareness
QA Hub for collaborative agent quality
Guided Discovery for product recommendations
Automatic optimization and Root Cause Analysis
Live A/B testing for agent optimization
Simulations at scale for QA
Watchtower always-on QA monitoring
AI-powered suggestions for knowledge
Experiments for iterative improvement
Cross-channel memory for consistent context
Integrations
Slack
WhatsApp
Viber
Facebook Messenger
Instagram
Gmail
Outlook
Shopify
WooCommerce
Salesforce
HubSpot
Zapier
WordPress
Jira
Asana
Zendesk
Intercom
Five9
Twilio
Freshdesk
Confluence
Google Cloud Marketplace