Features
AI Copilot: text enhancement, tag suggestions, chat summaries
ChatBot integration for automated responses
Revenue counter in inbox (LiveChat 2.0)
Pre-set messages and proactive chat triggers
Product recommendations in chat
Real-time customer info display
Multi-channel: WhatsApp, Facebook, SMS, Apple Messages
200+ app integrations (Shopify, WordPress, Mailchimp)
Analytics and reporting dashboards
Work scheduler and staffing prediction
Canned responses and macros
Chat history (60 days Starter, unlimited Team/ Business)
14-day free trial, no credit card required
Mobile apps for iOS and Android
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
