Features
Upload PDF, CSV, Markdown, text files, webpages, sitemaps
Automatic document cleaning and metadata extraction
Four query modes: Eco (1 credit), Flash (3), Europe (5), Deep (20)
API endpoint for programmatic queries
MCP server for agent integration (Claude, Cursor, Codex, etc.)
CLI tool (v1.2.2) for terminal-based queries
Embeddable website widget with configurable instructions
Smart metadata system to source answers
Credit purchase packs (Launch, Orbit, Lunar, Stellar, Galactic, Cosmic)
Subscription plans with monthly credits rollover up to 3 months
PATCH /edit-resource endpoint for updating resources
60% faster widget loading (April 2026 update)
Widget with smoother loading animation
Knowledge base word limits per plan (125k to 2.5M+)
Monthly upload processing limits per plan
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
