Features
Visual drag-and-drop workflow builder with triggers, branches, and AI steps
Multi-channel deployment: Slack, web widget, email, WhatsApp, voice, SMS, Instagram, and 16 total
Access 50+ AI models: GPT-5, Claude, Gemini, DeepSeek, Mistral, Cohere, Groq, Llama
Prompt versioning with auto-save and one-click rollback
Structured JSON outputs from any step
Vector knowledge bases via Qdrant with citations
10,000+ app connectors via native integrations and MCP
Encrypted credential storage for third-party services
Full run history with replay and inspection
Sandbox testing environment for agents
API access on Pro and above
Multi-user team collaboration (3-25 users on paid plans)
Custom HTTP, webhook, and script actions
Event triggers on schedules, webhooks, and system events
Credit governance with per-org limits and model-level pricing
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
