Features
AI-powered auto-replies to common queries
Knowledge base integration and learning
Human handoff for complex issues
Multi-channel support (chat, email, tickets)
Customizable response templates
Sentiment analysis and escalation triggers
Detailed analytics dashboard (resolution rate, CSAT)
Team collaboration with internal notes
Lyro AI agent trained on your data
Live chat with proactive triggers
Help desk with ticket management
No-code Flow builder for automation
Smart Actions for lead capture and conversion
Multichannel support (chat, WhatsApp, Instagram, Messenger)
AI agent conversation control and takeover
Instant knowledge base updates
Missed questions reporting
Product recommendations from your catalog
AI-driven email resolutions
Analytics and time saved calculator
Chrome extension Copilot for help desk agents
OpenAPI and webhooks integration
