Features
No-code chatbot builder with generative AI and scripted intents
Multi-display embed customization (widget position, colors, branding)
Product finder guided by shopper questions
Order status tracking directly in chat
Add to cart from chat window
Abandoned cart reminders on return visit
Upsell and cross-sell product recommendations
Proactive messaging triggered by exit intent, time on page, cart value
Live chat handoff to human agents
Ticketing integrations for helpdesk escalation
AI training on product catalog, FAQs, and uploaded documents
Restricted knowledge base to minimize hallucinations
Reporting and analytics dashboard with revenue, conversion rate, and top pages
FAQ editor with smart buttons linking to product/category pages
Lead capture forms and surveys inside chat
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
