Ochatbot is live · free plan, paid from $9/mo · last verified 22 Oct 2026 · viability monitor
Ochatbot
Ecommerce AI chatbot that answers product questions, tracks orders and sells for Shopify, BigCommerce and Wix stores
Ochatbot does retail-specific work — in-chat add to cart, Product Finder, abandoned cart prompts, free shipping nudges — that a general support bot like Tidio or Shopify Inbox doesn't ship out of the box. A real $0 plan capped at 1,000 monthly visitors lets you test on live traffic before paying, and visitor-based billing means a chat-heavy month won't run up a reply bill. Watch the overage math against your traffic: $18 per extra 1k visitors on Free, falling to $6 per 1k on Basic and Plus and $2 per 1k on Pro. Pick it if product Q&A and order status dominate your inbox; skip it if you have no catalog to train on.
Verdict generatedVerified 8d ago · liveness 60/100 · cite: rightaichoice.com/tools/ochatbot
- Ecommerce store owners who want 24/7 selling and support without adding headcount
- DTC brands trying to lift AOV with in-chat upsells and free shipping nudges
- Support teams buried in order status, returns and sizing questions
- Small stores testing AI chat on a $0 plan capped at 1,000 monthly visitors
- Non-ecommerce businesses with no product catalog to train the AI on
- Teams that want to fine-tune their own LLM on proprietary data
- Stores with highly configurable or B2B-priced catalogs a restricted knowledge base can't untangle
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Skip Ochatbot if you run a site with no product catalog to train on, or if your traffic is so high that the per-visitor overage ($6 per 1k on Basic and Plus, $2 per 1k only on Pro) outweighs the base plan.
Going over your visitor band costs $18 per extra 1k on Free, $9 per 1k on Starter, $6 per 1k on Basic and Plus, and $2 per 1k on Pro — the cheap rate only arrives at the top tier.
The $0 plan and $9/mo Starter make Ochatbot cheap to trial for small stores, and $97/mo Basic is where the selling features actually live. Compare against Tidio or Shopify Inbox if support-only is enough, or against Gorgias if you need a full helpdesk. At $497/mo, Pro only pays off when unlimited products, white labeling and multiple LLM models matter — below that, Basic and Plus cover most DTC stores.
In short
Ochatbot — Ecommerce AI chatbot that answers product questions, tracks orders and sells for Shopify, BigCommerce and Wix stores. Best for Ecommerce store owners who want 24/7 selling and support without adding headcount, DTC brands trying to lift AOV with in-chat upsells and free shipping nudges, Support teams buried in order status, returns and sizing questions. Free to start; paid plans from $9/mo.
What is Ochatbot?
Ochatbot — Ecommerce AI chatbot that answers product questions, tracks orders and sells for Shopify, BigCommerce and Wix stores. Best for Ecommerce store owners who want 24/7 selling and support without adding headcount, DTC brands trying to lift AOV with in-chat upsells and free shipping nudges, Support teams buried in order status, returns and sizing questions. Free to start; paid plans from $9/mo.
Ochatbot, built by Ometrics, is an ecommerce AI shopping assistant and customer service chatbot for Shopify, BigCommerce, WooCommerce, Wix, Magento and WordPress stores. The billing model is the first thing to understand: Ometrics charges by monthly unique site visitors, not by replies, leads or conversations, and it only counts human visitors — search crawlers, scrapers and automated scripts are excluded, so your invoice tracks people rather than messages. Unlimited sales, leads and support tickets are included on every paid plan once you're inside your visitor band. The sales layer is what separates it from a repurposed support desk. Multi-display AI embeds drop conversations at chosen points in the shopping journey, Product Finder walks shoppers through decision trees to a matched product (Plus and Pro), add-to-cart works inside the chat window, and free shipping threshold alerts tell a hesitant buyer exactly how many dollars stand between them and free delivery. Upsell and cross-sell are manual on Basic and automatic on Plus and Pro. Tighter catalogs get bigger limits as you climb: 100 products on Free, 3,000 on Starter, 5,000 on Basic, 10,000 on Plus, unlimited on Pro — and each product can carry an unlimited number of SKUs on every tier. On the support side, shoppers check order status (the vendor calls this the most common support question), ask sizing and returns questions, and hand off to a built-in or third-party live chat agent for anything unusual. Answers come from a knowledge base trained on your product feed, FAQ and document prompts — Ometrics states your data is not shared with public LLMs like ChatGPT. AI Happiness sentiment analysis reads a customer's mood and adapts the reply, and a Friday Snapshot Report surfaces fallbacks, unanswered questions and abandoned carts converted, alongside KPIs for conversions and revenue. Pro adds white labeling, multiple domains and the option to switch between multiple LLM models.
Key features
- Add to cart directly from the chat window
- Order status tracking linked to your store or order status system
- Abandoned cart reminder when a shopper returns with items in the basket
- Upsell and cross-sell — manual on Basic, automatic on Plus and Pro
- Free shipping threshold alert showing shoppers how many dollars remain
- Product Finder with complex decision trees on Plus and Pro
- Multi-display AI embeds placed at different points in the shopping journey
- Synced product feed with scheduled imports (monthly Basic, weekly Plus, daily Pro)
- Real-time AI knowledge training from product feed, FAQs and documents
- Restricted knowledge base — data not shared with public LLMs like ChatGPT
- AI Happiness sentiment analysis that reacts to customer mood
- Live chat handoff to built-in or third-party agents
- Single script installation that auto-imports SKUs
- Page targeting with different engagement questions per web page
- Custom scripted intents for legally accurate answers (30 on Plus, unlimited on Pro)
Behind the verdict
Strengths cluster in the shopping journey. Product Finder builds decision trees that match a shopper to a product rather than dumping search results. Multi-display embeds let you place different conversation starters on different pages, and page targeting lets you set a specific target question per page — one on Plus, unlimited on Pro. Free shipping threshold alerts name the exact dollar gap to free delivery. Add-to-cart inside the chat window closes the loop without a redirect. Abandoned cart reminders fire when a shopper returns with items still in the basket. Behind all of it, a synced product feed keeps answers current on a schedule — monthly on Basic, weekly on Plus, daily on Pro. Support is the second half. Order status tracking links to your store or order status system and is framed by Ometrics as the single most common support question, so automating it removes the bulk of repetitive tickets. Live chat handoff catches the rest. The knowledge base is deliberately restricted: Ometrics states plainly that your data is not shared with public LLMs like ChatGPT, and custom scripted intents exist for legally accurate information — 30 on Plus, unlimited on Pro. HIPAA compliance is published on Basic and above, with the caveat that it requires a BAA and may need additional custom development. Weaknesses are about fit and cost geometry, not capability gaps. This is a retail tool: no product catalog, no useful deployment. The catalog ceilings bite earlier than the visitor ceilings feel like they should — Basic allows 5,000 products, and if you carry a deep catalog you're pushed to Plus or Pro before your traffic justifies it. Overage is charged per 1k visitors and the rate only drops meaningfully at Pro ($2 per 1k versus $18 on Free and $6 on Basic and Plus), so a high-traffic store on a low tier pays for the tier it should have bought. The features that most differentiate Ochatbot commercially — Product Finder, automatic upsell — sit on Basic ($97/mo) and Plus ($247/mo), not on the $9/mo Starter plan. Where it fits: DTC stores, health and wellness, CBD, food, apparel and trades retailers whose inbox is mostly "does this fit" and "where is my order". Test on the Free plan at 1,000 visitors, then move to Basic when Product Finder and free shipping alerts start earning their keep. Where it doesn't: non-ecommerce sites, teams wanting to fine-tune their own LLM, highly configurable B2B catalogs, or anyone who needs automatic upsell on day one at a Starter budget.
Models under the hood
as of 2026-10-22
Limitations
- The Free plan is capped at 1,000 monthly unique visitors with an $18 per 1k overage fee, plus 100 products, 5 FAQ prompts, 1 form, 1 question intent level and 6 months of data storage — an experimentation tier rather than a production home for a growing store.
- Product Finder, free shipping alerts and unlimited FAQ and document prompts start at Basic ($97/mo), while automatic upsell and cross-selling come on Plus and above.
- HIPAA compliance is listed on Basic and above but, per the vendor's own note, requires a BAA and may also need additional custom development.
- The platform is retail-focused, with a restricted knowledge base grounded in your own catalog, FAQs and policies to minimize hallucinations.
as of 2026-10-17
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Is Ochatbot still active?
Ochatbot is live · free plan, paid from $9/mo · last verified 22 Oct 2026 · viability monitor.
Viability score
How well maintained and how widely used is Ochatbot? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: October 2026
How we score →What's new in Ochatbot
Checked 5 days agoAcross the latest 3 updates: 3 community discussions.
Ochatbot vs. Wix Smart Chat
Vendor comparison post pitching Ochatbot against Wix Smart Chat for Wix sites, citing sales, 24/7 support and lead qualification use cases.
The Best AI Apps for Wix Websites in 2026
Roundup of AI apps for Wix sites, listing chatbot capabilities such as Q&A, product finding, lead capture and bookings.
What Ecommerce Stores Need to Know About Chatbot Data Privacy
Explainer on how shopper data entered into ecommerce chatbots is handled and stored, framed for store operators.
What do users say about Ochatbot?
How we verified this
Every listed fact about Ochatbot— pricing, features, links, status — is re-read from the vendor's own pages by our verification pipeline and each change is logged with a date; the last pass ran on 22 Oct 2026. Pages mix model-assisted synthesis with human review; see how we verify.
Verification history
We have re-verified Ochatbot 10 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — changed limitations
- — changed SSL certificate
- — changed hidden costs, description, use cases, who should skip it, setup time, pricing fit, pricing tiers, our verdict, summary, switching out, switching in, features, limitations, who it suits
- — changed features, who it suits, description, our verdict, who should skip it, pricing tiers, summary
- — changed limitations
- — changed our verdict, integrations, description, features, pricing tiers, who should skip it, who it suits, summary
Showing the 6 most recent of 10 verification passes.
Free to cite with attribution — this page re-verifies continuously.
How much does Ochatbot cost in 2026?
Ochatbot: Free to start; paid plans from $9/mo. Pricing last verified 22 Oct 2026.
Plans compared
Every published Ochatbot tier, its price as the vendor publishes it, who it fits, and what it adds over the tier below. The 12-month cost projection follows.
| Plan | Price | Billing | Who it's for |
|---|---|---|---|
| Free | Free | — | Store owner testing AI chat on live traffic before committing a budget — capped at 1,000 monthly visitors and 100 products.Adds: Free entry point: generative and scripted NLP AI, abandoned cart, order status, 1 form and 6 months of data storage. |
| Starter | $9/mo | monthly | Small site or lead-generation page under 2,000 monthly visitors that wants more catalog headroom.Adds: Adds 3,000 products, 10 FAQ prompts, 3 document prompts and 1 year of data storage over Free, for $9/mo. |
| Basic | $97/mo | monthly | Ecommerce store with up to 10,000 monthly visitors that needs Product Finder, free shipping alerts and unlimited prompts.Adds: Adds 5,000 products, unlimited FAQ and document prompts, 3 page-targeted questions, Product Finder, free shipping alerts, monthly syncing and manual upsell/cross-sell. |
| Plus | $247/mo | monthly | Growing DTC brand up to 50,000 monthly visitors that wants upsells to run automatically and its catalog synced weekly.Adds: Adds automatic upsell and cross-sell, custom URL syncing, out-of-stock messaging, weekly syncing, 10,000 products and unlimited data storage. |
| Pro | $497/mo | monthly | Large or enterprise retailer up to 100,000 monthly visitors needing unlimited products, white labeling and multiple domains.Adds: Adds unlimited products and SKUs, multiple domains, the option to switch between multiple LLM models, advanced LLM prompting, white labeling and daily syncing. |
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Where the pricing makes sense
The company stage and team size where Ochatbot's pricing actually pencils out — and where peers do it cheaper.
The $0 plan and $9/mo Starter make Ochatbot cheap to trial for small stores, and $97/mo Basic is where the selling features actually live. Compare against Tidio or Shopify Inbox if support-only is enough, or against Gorgias if you need a full helpdesk. At $497/mo, Pro only pays off when unlimited products, white labeling and multiple LLM models matter — below that, Basic and Plus cover most DTC stores.
Has Ochatbot's pricing changed?
No plan price for Ochatbot has moved since we began logging in Aug 2026; the pricing page is re-read on every verification pass.
Who should pick Ochatbot?
Pick Ochatbot if you are Ecommerce store owners who want 24/7 selling and support without adding headcount, DTC brands trying to lift AOV with in-chat upsells and free shipping nudges, Support teams buried in order status, returns and sizing questions, Small stores testing AI chat on a $0 plan capped at 1,000 monthly visitors.
Look elsewhere if you are Non-ecommerce businesses with no product catalog to train the AI on, Teams that want to fine-tune their own LLM on proprietary data, Stores with highly configurable or B2B-priced catalogs a restricted knowledge base can't untangle, High-traffic sites where per-visitor overage fees outweigh the base plan.
Skip it if Skip Ochatbot if you run a site with no product catalog to train on, or if your traffic is so high that the per-visitor overage ($6 per 1k on Basic and Plus, $2 per 1k only on Pro) outweighs the base plan.
GeneratedReal-world workflow fit
Concrete scenarios for the personas Ochatbot actually fits — and what changes day-one when you adopt it.
Installs the single script on the Free plan, auto-imports SKUs and 5 FAQ prompts, and lets the bot handle sizing and order status questions on live traffic.
Outcome: Sees the Friday Snapshot Report show which questions fell back unanswered, and decides whether the ticket reduction justifies moving to a paid tier.
Puts Product Finder decision trees in front of shoppers browsing a deep catalog, sets a free shipping alert and turns on manual upsell recommendations inside the chat window.
Outcome: Shoppers get matched to a product and told the exact dollar gap to free delivery, lifting average order value without adding support headcount.
Runs automatic upsell and cross-sell, weekly product feed syncing and out-of-stock messaging, with live chat handoff for anything unusual and sentiment-driven replies for frustrated customers.
Outcome: Add-on products get suggested automatically, the catalog stays current week to week, and complex queries route to a human instead of dead-ending.
Use cases
- Answer repetitive order status and returns questions without an agent, cutting support ticket volume.
- Re-engage returning shoppers with abandoned cart reminders so they finish checkout.
- Walk shoppers through a Product Finder decision tree that matches them to the right product.
- Surface upsell and cross-sell suggestions inside the conversation to lift average order value.
- Nudge hesitant buyers with a free shipping alert naming the exact dollar gap to free delivery.
- Collect leads and support tickets through in-chat forms and 80+ LeadBot templates.
- Feed shopper questions and fallbacks into the Friday Snapshot Report to find where the journey drops off.
Setup time & first value
How long it actually takes to get something useful out of Ochatbot — broken out by persona, not the marketing-page minute.
Free and Starter: under an hour — one script install auto-imports SKUs, and 5 to 10 FAQ prompts cover the basics. Basic and above take longer because you're building Product Finder trees, page-targeted questions and upsell rules; budget half a day. Plus and Pro add weekly or daily syncing and custom URL configuration, which needs someone who knows your catalog structure.
Switching to or from Ochatbot
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Tidio: install the Ochatbot script, point the bot at your product feed and rebuild your FAQ list as prompts; keep Tidio running for live chat handoff until the new flows are proven.
- →From Shopify Inbox: replace the storefront chat widget with Ochatbot's single script and reconnect order status to the same Shopify store.
- →From a generic contact form: swap in a LeadBot template so visitors answer qualifying questions in a conversation instead of a flat form.
- ↗To Gorgias: export your fallback and unanswered-question reports from the Friday Snapshot to rebuild macros, then install Gorgias's helpdesk widget in place of the Ochatbot script.
- ↗To Tidio: keep your FAQ list as prompts, disable the Ochatbot script and re-create the flows in Tidio's flow builder.
- ↗To Shopify Inbox: uninstall the Ochatbot script, and move product Q&A back to native Shopify chat, accepting the loss of in-chat Product Finder and upsell.
Resources & guides
Tutorials & Learning
YouTube returned 6 videos for “Ochatbot”, and we withheld 5: 5 could not be judged, because “Ochatbot” is a single word that other videos use for other things. Showing the 1 we can prove is about Ochatbot.
Official links
What are the best Ochatbot alternatives?
The closest alternatives to Ochatbot we list are Tidio, Gorgias and Molin AI. Ranked by direct product-type match, not category overlap.
| Alternative | Pricing | Starts at | Last verified |
|---|---|---|---|
| Tidio | Freemium | Pricing not published | — |
| Gorgias | Paid | Pricing not published | — |
| Molin AI | Freemium | Pricing not published | — |
Alternatives to Ochatbot
View all
Tools that pair well with Ochatbot
Common stack mates teams adopt alongside Ochatbot, with the specific reason each pairing earns its keep.
Tidio
Tidio's Lyro AI agent answers ecommerce support questions from your store data and hands the hard ones to your team
Gorgias
Gorgias is an ecommerce helpdesk with an AI Agent that resolves tickets, cancels orders, and upsells on Shopify.
Molin AI
Molin AI is an e-commerce AI assistant that answers support questions, recommends products, and captures leads in one chat.
Ochatbot vs its closest rival
Ochatbot's closest head-to-head is with Weglot — Choose Weglot if your priority is translating your website into multiple languages with brand-consistent AI and SEO optimization. Choose Ochatbot if you need an AI chatbot to automate sales, support, and product discovery on your ecommerce store. They serve completely different needs — Weglot for multilingual content, Ochatbot for conversational commerce. Verdict generated
Head-to-head comparisons
Ochatbot vs Weglot
Choose Weglot if your priority is translating your website into multiple languages with brand-consistent AI and SEO optimization. Choose Ochatbot if you need an AI chatbot to automate sales, support, and product discovery on your ecommerce store. They serve completely different needs — Weglot for multilingual content, Ochatbot for conversational commerce.
GeneratedOchatbot vs Chili Piper
If you're a B2B SaaS business with heavy Salesforce usage and need to convert web traffic instantly into meetings, Chili Piper is unmatched — but it's expensive and overkill for low traffic. For ecommerce stores wanting 24/7 AI sales and support with a free start, Ochatbot delivers. Choose based on your business model: B2B lead generation vs. DTC customer service.
GeneratedOchatbot vs B Rokratt
Ochatbot and Bürokratt serve entirely different purposes: Ochatbot is a paid, ecommerce-focused chatbot for sales and support, while Bürokratt is a free public service assistant for Estonian government interactions. There is no direct competition. Choose Ochatbot if you run an online store and want to automate sales and support; choose Bürokratt if you are an Estonian resident needing streamlined access to public services.
GeneratedFrequently asked questions
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