Features
No-code chatbot builder with generative AI and scripted intents
Multi-display embed customization (widget position, colors, branding)
Product finder guided by shopper questions
Order status tracking directly in chat
Add to cart from chat window
Abandoned cart reminders on return visit
Upsell and cross-sell product recommendations
Proactive messaging triggered by exit intent, time on page, cart value
Live chat handoff to human agents
Ticketing integrations for helpdesk escalation
AI training on product catalog, FAQs, and uploaded documents
Restricted knowledge base to minimize hallucinations
Reporting and analytics dashboard with revenue, conversion rate, and top pages
FAQ editor with smart buttons linking to product/category pages
Lead capture forms and surveys inside chat
Train on PDFs, URLs, help desk integrations, audio & video
Automatic escalation to live agents or helpdesk
Human correction feedback for continuous learning
Multi-provider support (OpenAI, Claude, Gemini, Llama, Deepseek, Perplexity)
Voice and phone AI agents on Turbo plan
Built-in analytics with resolution tracking and coverage gap analysis
GDPR compliant and SOC 2 certified (Enterprise)
5-minute setup, embeddable chat widget
Multi-step workflow automation with conditional branching
Workspace private AI enterprise search
Autonomous resolution rate up to 92% on heavy knowledge bases
Confidence scoring and out-of-scope detection
Multilingual chat responses with custom persona, avatar, tone
Lead capture, qualification, and CRM sync
Integrations with Zendesk, Freshdesk, HubSpot, Salesforce, Slack, Zapier, WhatsApp
