Features
Adoption tracking by department, role, and geography
AI Fluency Index measuring effective interaction
Use case discovery through conversation topic analysis
ROI calculation: time saved and dollar value per query
Success tracking: resolved vs unresolved user queries
Churn signal detection in customer conversations
Upsell signal detection for revenue opportunities
Customizable dashboards and reporting
Multi-agent observability layer
Automated intent capture for product feedback
Anonymized behavioral analytics
Task completion rate monitoring
Error rate tracking by topic
Segment analysis for customer plans (Basic, Pro, Enterprise)
Conversation topic discovery with success rate per topic
AI analyst answers natural-language questions
Managed Snowflake warehouse auto-syncs data
Pre-built ARR, pipeline, retention dashboards
Scheduled Slack push of key metrics
Writeback to CRM (Salesforce, HubSpot)
Infinity: no row limits on large datasets
Embed live charts in Notion or Coda
Forward Deployed Analyst for initial setup
Data refresh every 6 hours (Essential)
Unlimited viewers and editors on all plans
BI Spreadsheet with direct data connection
Dashboards backed by spreadsheet logic
Sales commission calculator
Customer cohort and retention analysis
Role-based access with SSO (Enterprise)
