Features
Two-agent architecture (Customer Agent + Internal Agent)
Internal Agent auto-builds Customer Agent from context sources
Internal Agent proactively updates Customer Agent with product/policy changes
End-to-end ticket resolution using company policies and tools
Built-in guardrails and monitoring
Out-of-the-box integrations and skills
Billing group context for specialized handling
API for custom request processing
Unlimited team members on all plans
Roles and permissions (RBAC) on Scale plan
Option to opt out of model training on Scale plan
14-day no-cure-no-pay trial
AI triage with 99.1% accuracy
Automated AI replies with actions (refunds, account updates)
Omnichannel inbox (email, chat, social, voice)
No-code workflow automation
Native knowledge base with semantic search
SingleView customer context (full history, orders, data)
Analytics and SLA management
SOC 2 Type II, GDPR, SSO/SAML compliance
Role-based access and audit logs
Redesigned live chat with self-service focus
Continuous learning from human resolutions
Phased deployment (triage → answers → autonomous)
White-glove implementation with dedicated team
Kay AI agent works with Zendesk, Freshdesk, Intercom, Salesforce
API integration for custom actions
