Features
Two-agent architecture (Customer Agent + Internal Agent)
Internal Agent auto-builds Customer Agent from context sources
Internal Agent proactively updates Customer Agent with product/policy changes
End-to-end ticket resolution using company policies and tools
Built-in guardrails and monitoring
Out-of-the-box integrations and skills
Billing group context for specialized handling
API for custom request processing
Unlimited team members on all plans
Roles and permissions (RBAC) on Scale plan
Option to opt out of model training on Scale plan
14-day no-cure-no-pay trial
Consolidate Slack, Teams, Discord, email, in-app into one workspace
Ari AI agent for triage and resolution
Sidekick AI assistant in-app and in Slack
Sidekick actions across tools (Linear, Notion) with approval
Custom AI agents with own models and data
Multi-agent orchestration with human handoff
AI-driven auto-label, urgency detection, thread summaries
Automated trend detection and daily digests
Pause threads indefinitely
Machine users link Linear issues via API
AI workflow automation with manual triggers
Help Center with Ask AI self-service
CSAT surveys and sentiment analysis
SLAs, business hours, customer tiers
API-first: GraphQL, webhooks, events
