Features
Two-agent architecture (Customer Agent + Internal Agent)
Internal Agent auto-builds Customer Agent from context sources
Internal Agent proactively updates Customer Agent with product/policy changes
End-to-end ticket resolution using company policies and tools
Built-in guardrails and monitoring
Out-of-the-box integrations and skills
Billing group context for specialized handling
API for custom request processing
Unlimited team members on all plans
Roles and permissions (RBAC) on Scale plan
Option to opt out of model training on Scale plan
14-day no-cure-no-pay trial
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
