Features
Human-like voice conversations with memory retention across calls
Real-time data pull from ERPs (invoice, payment, order status)
No-code script customization with conditional logic
Automated outbound calling based on triggers (due dates, behavior)
Multi-language and dialect support
Concurrent calling for high call volumes
Audit trails and call transcripts
Adaptive call scripts per use case (collections, sales, support)
Workflow automation with escalation rules
Integration with accounting/ERP systems
Live demo to test call types (sales, logistics, healthcare, etc.)
Smart escalation to human agents in real-time
Post-call outcomes and payment promises synced to ERP
Support for approvals and dispute handling
No-code agent builder (Invent) with natural language description
Drag-and-drop multi-agent workflow canvas (Workforce)
Built-in agent evaluation and quality scoring (Evals)
Human-in-the-loop oversight with approval gates
Real-time monitoring dashboard with Timeline view
Role-based access controls (RBAC) and audit logs
PII masking and data residency controls
LLM-agnostic: supports Claude Sonnet, GPT-5.5, Claude Opus 4.7, Gemini 3.5 Flash
Gemini 3.5 Flash with 1M-token context and 64K-token output
100+ pre-built integrations including HubSpot, Gmail, Salesforce, Confluence, Notion
Agent escalation when confidence is low
Scheduling and triggers for automated execution
Confluence Knowledge Sync for auto-updating knowledge bases
MCP access for Member role
Version control and rollback for agents and tools
