Re:amaze vs LiveAgent

Side-by-side comparison of features, pricing, and ratings

Re:amaze

Helpdesk, live chat, and AI chatbot platform built for ecommerce and SaaS support teams.

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LiveAgent

Multi-channel helpdesk with live chat, call center, ticketing, and AI assistant for support teams.

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Pricing

Paid

Plans

$29/staff/mo

$49/staff/mo

$69/staff/mo

$59/mo flat

$15/agent/mo

$35/agent/mo

$59/agent/mo

$85/agent/mo

Rating

No reviews yet

Popularity

0 views

Skill Level

Beginner-friendly

API Available

Platforms

WebMobileAPI

Categories

💬 Customer Support

Features

Shared inbox across email, chat, social, SMS, and voice

AI reply assistant trained on past conversations

AI chatbot with knowledge-base training

Live chat widget with proactive messages

FAQ and knowledge base builder

Departments and team workflows

Macros and saved replies

Order and customer data sidebar (ecommerce)

Conversation tagging and routing rules

CSAT and NPS surveys

Status page for outage communication

Mobile apps for agents on the go

Unified ticketing across email, chat, calls, social, and forms

Built-in call center with IVR, recording, and queues

AI Assistant for reply drafting and translation

Knowledge base and customer portal

Social media support (Facebook, Instagram, X, WhatsApp)

Customer satisfaction surveys

Time tracking and SLA management

Department and team workflows

Macros and canned responses

Audit logs and reporting

Multi-brand workspaces (Enterprise)

Integrations

Shopify

BigCommerce

WooCommerce

Magento

Stripe

Slack

Salesforce

HubSpot

Zapier

Mailchimp

WordPress