Features
AI voice agents that answer calls 24/7 with no hold times
Automatic language detection and mid-call switching across 10+ languages
Handles phone calls, SMS, email, and chat from a single inbox
Pre-loaded guest context from PMS (reservation, preferences, prior interactions)
Visual workflow builder to design agent responses and handoff rules
Seamless human handoff with full conversation history
Guest intelligence logs all interactions for analysis and follow-up
Proactive confirmation and reminder messages via SMS/email
Multi-call concurrency — handles unlimited simultaneous calls
Spa booking, late check-out, dining order handling
Real-time dashboard with call metrics and AI performance insights
Drag-and-drop deployment of agent workflows
Customizable agent persona, voice, and transfer triggers
Omnichannel inbox: WhatsApp, email, Booking.com, Airbnb, Instagram, Messenger, webchat
AI chatbot trained on your documents, 100+ languages, smart handoff to staff
PMS-triggered guest journey automation (pre-arrival, in-stay upsell, post-checkout review)
WhatsApp Business API campaigns with rich media, CTAs, and broadcast lists
Visual webchat widget with custom branding and AI-powered replies
Multi-property dashboard for hotel chains
Internal notes, team collaboration, shift handover
Mobile app for on-the-go management
QR code generator for WhatsApp opt-in
Dynamic list comparators for advanced guest segmentation
Automated booking confirmations and upsells
AI email co-pilot and review responder
Revenue uplift calculator: 3% booking lift, 12% upsell lift
GDPR compliant with EU hosting
