Riviera

Riviera picks up where traditional phone systems fail — and for hotels losing revenue to unanswered calls, that's a real fix. The agent handles calls, texts, email, and chat in one inbox, with automatic language detection across ten languages. That alone can save a front desk team hours daily. We'd reach for Riviera when you're a mid-size or large hotel chain that gets hundreds of calls a day during peak hours. The visual workflow builder means you don't need engineers to tweak how the agent handles late check-out requests or spa bookings. And the smart transfer to human staff with full context — including the guest's mood — is better than the cold handoffs most chatbots force. But there are limits. Pricing is opaque — no public tiers, which means you're locked into a sales demo before you can gauge cost. For small boutique hotels with low call volume, the investment may not pencil out. Also, it's hospitality-only: you can't repurpose this for your dental practice or restaurant chain. Versus a platform like Poly AI or Retell, Riviera wins on ready-built hospitality workflows and PMS integrations but loses on flexibility — you can't easily extend it to non-hotel use cases or tweak the underlying language model. And while the website claims GPT-5.2 in one screenshot, it's unclear which model powers agents in production, and there's no API or public SDK for custom integrations. In practice, Riviera's demo is compelling — we tried the interactive demo and the language switching genuinely works mid-conversation. But the lack of transparent pricing and the closed ecosystem mean you're betting on a vendor's roadmap. If you're a hotel manager drowning in missed calls, that bet might pay off. If you're a tech team wanting control, look elsewhere.