Riviera vs Chatlyn
Side-by-side comparison of features, pricing, and ratings
At a glance
| Dimension | Riviera | Chatlyn |
|---|---|---|
| Pricing | Contact for pricing (likely per-property/month) | Contact for pricing (likely per-property/month) |
| Primary channel | Voice calls (AI voice agents) | Messaging (WhatsApp, chat, email, social) |
| Target audience | Hotels (front desk, off-hours) | Hotels & short-term rentals (omnichannel comms) |
| Key differentiator | Audio-based AI handling calls 24/7 with PMS context | Visual Automation Studio & WhatsApp campaigns with high open rates |
| Language support | 10+ languages, auto-detect & mid-call switch | 100+ languages (chat translation) |
| Latest news | No recent news | Dynamic list comparators & WhatsApp template builder (Aug 2025) |
Choose Riviera if your hotel's biggest pain point is unanswered calls during rushes and off-hours — its voice AI agents handle reservations and requests 24/7 with PMS context and language switching. Choose Chatlyn if you need an omnichannel messaging hub with WhatsApp campaigns, automated guest journeys, and multi-property management, especially with its new dynamic segmentation and template builder. Both are hospitality-only, so non-hotels should look elsewhere.
AI voice agents for hotels that answer calls, texts, email, and chat in 10+ languages, 24/7.
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Chatlyn is hotel guest messaging software with a 24/7 AI chatbot wired into your PMS for WhatsApp, webchat and email.
Visit WebsiteWho should pick which
- Boutique hotel owner with high call volume during off-hoursPick: Riviera
Riviera's AI voice agents answer calls 24/7, handle reservations and dining orders, and switch languages mid-call — ideal for a small team that can't staff the phone around the clock.
- Hotel chain with multiple properties needing unified messaging and campaignsPick: Chatlyn
Chatlyn's multi-property dashboard, Automation Studio, and WhatsApp campaigns with 93-95% open rates enable consistent guest communication and targeted promotions across properties.
- Solo front desk manager overwhelmed by in-person guests and ringing phonesPick: Riviera
Riviera lets you offload phone calls to AI so you can focus on guests at the desk — with PMS context loaded automatically before each call.
- Short-term rental manager with 100+ units needing automated check-in messagesPick: Chatlyn
Chatlyn's Automation Studio triggers PMS-triggered guest journeys (e.g., pre-arrival instructions) and supports WhatsApp with high open rates, perfect for scaling automated comms.
- Hotel with multilingual international guests (e.g., tourist hub)Pick: Riviera
Riviera's automatic language detection and mid-call switching across 10+ languages ensures guests can speak in their native language without staff knowing multiple tongues.
Frequently Asked Questions
Riviera vs Chatlyn: which should you choose?
Choose Riviera if your hotel's biggest pain point is unanswered calls during rushes and off-hours — its voice AI agents handle reservations and requests 24/7 with PMS context and language switching. Choose Chatlyn if you need an omnichannel messaging hub with WhatsApp campaigns, automated guest journeys, and multi-property management, especially with its new dynamic segmentation and template builder. Both are hospitality-only, so non-hotels should look elsewhere.
Which tool is better for reducing phone call volume?
Riviera, as it is purpose-built to answer calls 24/7 with AI voice agents, eliminating hold times and voicemail.
Can Chatlyn handle voice calls?
Chatlyn does not appear to offer voice AI agents; it focuses on messaging channels (WhatsApp, email, chat, social).
Do both integrate with PMS?
Yes. Riviera loads guest context from PMS before calls; Chatlyn integrates with Opera Cloud, Apaleo, Mews, Protel, and more.
Which supports more languages?
Chatlyn supports 100+ languages for chat translation; Riviera supports 10+ languages for voice with auto-detect and mid-call switching.
Is either tool suitable for non-hospitality businesses?
Both are hospitality-only. Riviera is explicitly hotel-specific; Chatlyn targets hotels and short-term rentals.
Does Chatlyn have a mobile app?
Yes, Chatlyn offers a mobile app for on-the-go management.
What is the latest update for Chatlyn?
In August 2025, Chatlyn launched dynamic list comparators for advanced guest segmentation and a WhatsApp template builder with rich media and CTAs.
Can Riviera handle group calls or transfers?
Riviera supports multiple simultaneous calls and seamless human handoff with full conversation history.
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Last reviewed: July 3, 2026