Features
AI voice agents that answer calls 24/7 with no hold times
Automatic language detection and mid-call switching across 10+ languages
Handles phone calls, SMS, email, and chat from a single inbox
Pre-loaded guest context from PMS (reservation, preferences, prior interactions)
Visual workflow builder to design agent responses and handoff rules
Seamless human handoff with full conversation history
Guest intelligence logs all interactions for analysis and follow-up
Proactive confirmation and reminder messages via SMS/email
Multi-call concurrency — handles unlimited simultaneous calls
Spa booking, late check-out, dining order handling
Real-time dashboard with call metrics and AI performance insights
Drag-and-drop deployment of agent workflows
Customizable agent persona, voice, and transfer triggers
AI Agent – autonomous task handling
Agent Assist – real-time generative AI guidance
Knowledge Agent – instant information retrieval
Behavioral Guidance – reinforce best practices
Typing Efficiency – reduce handle time
Real-Time Translation – multilingual support
Summaries – automated call wrap-ups
Conversation Intelligence – post-call analysis
AI Analyst – discover CX insights
Automation Discovery – identify automation opportunities
Coach – agent performance improvement
Quality Management – QA automation
Conductor – developer environment for building AI agents
AI Agent Testing 2.0 – confidence at scale
Synthetic Customers – training personas from real conversations
