Features
AI voice agents that answer calls 24/7 with no hold times
Automatic language detection and mid-call switching across 10+ languages
Handles phone calls, SMS, email, and chat from a single inbox
Pre-loaded guest context from PMS (reservation, preferences, prior interactions)
Visual workflow builder to design agent responses and handoff rules
Seamless human handoff with full conversation history
Guest intelligence logs all interactions for analysis and follow-up
Proactive confirmation and reminder messages via SMS/email
Multi-call concurrency — handles unlimited simultaneous calls
Spa booking, late check-out, dining order handling
Real-time dashboard with call metrics and AI performance insights
Drag-and-drop deployment of agent workflows
Customizable agent persona, voice, and transfer triggers
Voice Agent with AI call handling and routing
AI Chatbot & Search supporting 75+ languages
Workflow automation for permits and licenses
Constituent Relationship Manager (CRM)
Outbound Communications for proactive alerts and notifications
Real-time service performance analytics
ArcGIS integration for spatial data
Municipal code lookup integration
Payment gateway integration
VoIP phone system integration
ADA-compliant accessibility
24/7 self-service across web, mobile, and voice
Automated case routing and escalation
Real-time status updates for residents
Dedicated customer success manager (Unify tier)
