Features
AI agents in Slack/Microsoft Teams that pre-read context and draft replies
Proactive monitoring and alerts for account risks, ticket status, and usage drops
Automated ticket creation (Jira, Linear) from conversation
CRM updates (HubSpot, Salesforce) via chat
Knowledge base ingestion from Google Drive, Notion, Confluence, and websites
Scheduled triggers and event-based automation with wizard setup
AI-assisted agent builder and editor (chat to create)
Memory and learning of team terminology and processes
Per-user authentication on shared agents
Bring your own LLM key (BYOK) on Business plan
Auto-routing to optimal model per task (credit-based cost)
SOC 2 Type II certified, SSO & RBAC
Streaming replies with interactive buttons and tables in Slack
Missed-message reminders and insight notifications
Inbox Agent (Beta) for email context and reply drafts
Consolidate Slack, Teams, Discord, email, in-app into one workspace
Ari AI agent for triage and resolution
Sidekick AI assistant in-app and in Slack
Sidekick actions across tools (Linear, Notion) with approval
Custom AI agents with own models and data
Multi-agent orchestration with human handoff
AI-driven auto-label, urgency detection, thread summaries
Automated trend detection and daily digests
Pause threads indefinitely
Machine users link Linear issues via API
AI workflow automation with manual triggers
Help Center with Ask AI self-service
CSAT surveys and sentiment analysis
SLAs, business hours, customer tiers
API-first: GraphQL, webhooks, events
