Features
AI agents in Slack/Microsoft Teams that pre-read context and draft replies
Proactive monitoring and alerts for account risks, ticket status, and usage drops
Automated ticket creation (Jira, Linear) from conversation
CRM updates (HubSpot, Salesforce) via chat
Knowledge base ingestion from Google Drive, Notion, Confluence, and websites
Scheduled triggers and event-based automation with wizard setup
AI-assisted agent builder and editor (chat to create)
Memory and learning of team terminology and processes
Per-user authentication on shared agents
Bring your own LLM key (BYOK) on Business plan
Auto-routing to optimal model per task (credit-based cost)
SOC 2 Type II certified, SSO & RBAC
Streaming replies with interactive buttons and tables in Slack
Missed-message reminders and insight notifications
Inbox Agent (Beta) for email context and reply drafts
Omnichannel inbox across Slack, Teams, WhatsApp, Telegram, Discord, email, chat, phone
AI-powered intent-based routing
AI Assistants for context, drafting, translation
AI Agents for autonomous Level 1 ticket resolution
Knowledge gap detection and automated article drafting
Account Intelligence with churn signals, health scores, Salesforce opportunity creation
Native phone support (calls as account context, $35/seat/mo)
WhatsApp group messaging via official API
Telegram broadcasts with document support
PDF embedding in Knowledge Base articles
CSAT surveys and ticket forms
SLAs and support hours configuration
Broadcasts for proactive customer communication
Custom and default analytics dashboards
Runbooks for automated support workflows
