Features
AI agents in Slack/Microsoft Teams that pre-read context and draft replies
Proactive monitoring and alerts for account risks, ticket status, and usage drops
Automated ticket creation (Jira, Linear) from conversation
CRM updates (HubSpot, Salesforce) via chat
Knowledge base ingestion from Google Drive, Notion, Confluence, and websites
Scheduled triggers and event-based automation with wizard setup
AI-assisted agent builder and editor (chat to create)
Memory and learning of team terminology and processes
Per-user authentication on shared agents
Bring your own LLM key (BYOK) on Business plan
Auto-routing to optimal model per task (credit-based cost)
SOC 2 Type II certified, SSO & RBAC
Streaming replies with interactive buttons and tables in Slack
Missed-message reminders and insight notifications
Inbox Agent (Beta) for email context and reply drafts
No-code visual workflow builder
Omnichannel deployment (web, phone, mobile)
Low-latency voice (500ms)
High throughput (300k messages/min)
Integrated prototyping and NLU modeling
Entry conditions for playbooks/workflows
Required variables for workflows
Organization-level usage breakdown
Voiceflow Core optimized model (May 2026)
Transcript filtering by workflow and tool
