Features
Omnichannel collections with FDCPA, TCPA, CFPB, CAN-SPAM compliance
Automated payment negotiation with configurable settlement tiers
Right-party contact detection optimized for mobile numbers
Borrower-level memory across SMS, voice, and email sessions
Automated audit with Reg F mini-Miranda detection and violation trending
Exam-ready regulatory reporting with on-demand export
Total-loss insurance claim automation (GAP filing, appraisal deadlines)
Chargeback and dispute resolution for Visa/Mastercard workflows
Chargeoff workflow agent (Melanie)
API v2 with webhook support for unified agent interactions
Immutable audit log export to customer-owned S3
SAML 2.0 SSO and role-based access controls
Integration with FIS, Fiserv, and Jack Henry core systems
Cross-channel context handoff to human agents
Duplicate outreach suppression across channels
Apple Messages integration with rich actions (verified)
WhatsApp messaging with read receipts
Telegram messaging (excl. Italy/Brazil)
Email management: read, search, draft, send (Gmail & Outlook)
Calendar management: schedule, check availability, recurring events
Reminders via text or voice
Web search with verified sources
Notion integration: pages, databases, docs
Oura integration: sleep, readiness, activity
TripIt automation for travel plans
Generate tables and charts from data or images
Poke Recipes for automations and integration setup
Poke Kitchen for custom developer integrations
@poke.com email address setup