Features
Human-taught responses by millions of users
AI character chat with diverse personalities
User-created character marketplace
Free points system upon login
Entertainment and humor interactions
Empathy and comfort conversations
Knowledge and information chat
Web and mobile app availability
Boost feature for enhanced chat
Popular characters like 욕쟁이 심심이 and 펭수
No API or SDK for developers
AI chatbot for 24/7 support in 100+ languages
AI Answer Improver polishes agent replies
AI Answer Composer generates responses from knowledge base
AI ticket triage and categorization
AI credit-pool provisioning (2026)
Omnichannel ticketing (email, chat, phone, social)
Built-in call center with IVR and recording
Knowledge base for self-service and FAQs
Social media messaging (Facebook, Instagram, X, WhatsApp, Viber, Telegram)
Live chat with proactive invitations
Automated ticket distribution and rules (including time rules)
Canned messages and email templates
SLA management and reporting
Mobile apps for iOS and Android
MCP API for custom connectors (Claude.ai integration)
