Features
AI-powered QA automation (review 100% of interactions)
Custom scorecard creation with auto-grading
AI coaching and targeted feedback delivery
Training simulations with realistic AI customers
Multi-channel QA (phone, live chat, video, email)
AI agent benchmarking and performance evaluation
Process improvement recommendations
Integration with CRM, support, and AI agent tools
Knowledge management import (policies, macros, documentation)
Real-time quality visibility across regions
Pre-launch agent readiness verification
Continuous performance optimization layer
Unified human and AI agent oversight
AI scorecards for grading agents
Multi-region quality dashboards
Real-time transcription in 75+ languages
AI-generated meeting notes with custom templates
AI-generated smart chapters for key topics
AI-generated follow-up email drafts
Automatic CRM field updates for MEDDIC, SPICED, etc.
"Ask Avoma" AI Copilot for instant cross-meeting answers
Unlimited 1:1, group, and round-robin scheduling
Advanced lead routing with inbound form qualification
Live answer assistant for real-time objection handling
AI call scoring for 100% coaching coverage
Talk-pattern insights to clone top performers
Custom smart trackers with semantic matching
Deal and churn risk alerts
AI win-loss analysis and forecasting
Agentic Platform with MCP for AI agent connectivity
