Features
AI-powered QA automation (review 100% of interactions)
Custom scorecard creation with auto-grading
AI coaching and targeted feedback delivery
Training simulations with realistic AI customers
Multi-channel QA (phone, live chat, video, email)
AI agent benchmarking and performance evaluation
Process improvement recommendations
Integration with CRM, support, and AI agent tools
Knowledge management import (policies, macros, documentation)
Real-time quality visibility across regions
Pre-launch agent readiness verification
Continuous performance optimization layer
Unified human and AI agent oversight
AI scorecards for grading agents
Multi-region quality dashboards
AI meeting preparation with deep research and battle cards (Evan)
CRM auto-updates via plain English commands (Atlas, coming soon)
Account monitoring with stakeholder and org change alerts (Nico, coming soon)
LinkedIn network analysis for warm lead generation (Iris, coming soon)
Lookalike customer discovery (Nova, coming soon)
Custom AI workers tailored to specific workflows
Secure isolated environment, no data training
Integration with CRM, email, calendar, call recorders
Slack and email notifications for AI worker outputs
Org chart mapping and stakeholder identification
Pipeline analytics and field updates
Record cleaning and standardization
Multi-agent system for task planning and execution (Z1 Engine)
Schema-level accuracy for enterprise workflows
