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Zendesk vs Chatbase
Side-by-side comparison of features, pricing, and ratings
Pricing
Paid
Freemium
Plans
$55/agent/mo
$89/agent/mo
$115/agent/mo
$0
$19/mo
$99/mo
Rating
—
—
Popularity
3.3k views
3.2k views
Skill Level
Intermediate
Beginner-friendly
API Available
Platforms
WebMobileAPI
WebAPI
Categories
💬 Customer Support
💬 Customer Support
Features
AI-powered triage
Omnichannel ticketing (email, chat, phone, social, messaging)
Agent workspace with unified interface
Help center and knowledge base
Answer bot (AI for self-service)
Live chat and messaging
Voice support (inbound/outbound)
Custom analytics and reporting
Skills-based routing
Service level agreement (SLA) management
AI agents for autonomous resolution
Copilot (proactive AI assistant for agents)
Quality assurance (automatic scoring)
Workforce management (forecasting and scheduling)
Marketplace with 1,800+ integrations
No-code AI agent builder
Multi-source data ingestion (documents, websites, text, help desk tickets)
Smart escalation to human agents via live chat or tickets
Voice telephony (inbound call handling via Twilio)
Interactive Widgets (order summaries, flight details, etc.)
Built-in Help Desk for ticket management and AI-drafted responses
Multi-model support (GPT-5.5, Claude Opus 4.7, Gemini, DeepSeek, Meta, MoonshotAI)
Actions and workflow automation (e.g., update subscriptions, change addresses)
Real-time data sync with CRMs and helpdesk tools
Customizable chatbot appearance and white-labeling (add-on)
Conversation analytics and advanced reporting
Personalization with user context
Auto-retrain agents with new data
API access for custom integrations
Workspace seats with role management
Integrations
Salesforce
Slack
Shopify
Jira
Marketo
Zapier
Mailchimp
HubSpot
Microsoft Teams
Dropbox
Google Analytics
Intercom
Twilio
Outlook
Trello
WhatsApp
WordPress
Messenger
Instagram
Calendly
Stripe
Zendesk
Zoho Desk
Freshdesk
Helpscout
Sunshine
Make
Cal.com
Notion