DialPhone is live · pricing from $9.99/user/mo billed annually · last verified 9 Nov 2026 · viability healthy
DialPhone
AI business phone system with a 24/7 AI receptionist, cloud VoIP, SMS and video from $9.99/user/mo billed annually
Buy Professional at $17.99/user/mo billed annually, not Basic. Basic is dial tone, SMS and voicemail with a 1,500-minute cap — no AI, no recording, no CRM hooks — and the AI receptionist is the whole reason to choose DialPhone over a plain VoIP seat. Where it bites: predictive dialing is Enterprise-only on a custom quote with a 10-user minimum, so outbound sales floors should price that before committing.
Verdict generatedVerified 5d ago · liveness 78/100 · cite: rightaichoice.com/tools/dialphone
- US and Canadian SMBs wanting phone, SMS, video and fax on one published per-seat bill
- Front desks losing calls after hours or at lunch that need a 24/7 AI receptionist
- Bilingual teams answering and transcribing in English, Spanish and French
- Small healthcare or finance practices needing HIPAA BAA and audit logs without an Enterprise upsell
- Two-person shops — Professional carries a 3-user minimum and Enterprise a 10-user minimum
- Outbound sales floors under 10 seats needing a predictive dialer, which is Enterprise-only on a custom quote
- Teams whose calling is mostly international — unlimited minutes cover only the US and Canada
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Skip DialPhone if you need a predictive dialer for an outbound floor under 10 seats, since that capability sits on the custom-quote Enterprise tier with a 10-user minimum and a 30-day paid pilot.
Exceeding Basic's 1,500 or Professional's 3,000 fair-use minutes per user per month moves you onto published per-minute overage rates, and the word 'unlimited' does not cover it.
Published annual per-user rates put DialPhone's Basic at $9.99 against Nextiva Core and Dialpad Standard at $15, and MightyCall Core and RingCentral Core at $20 — a 33–50% gap on the seat line. Professional at $17.99/user/mo billed annually is where the AI actually starts, and it still undercuts most peers' mid tiers. Enterprise is custom quote only; it fits teams of 10+ who need dialer depth and can absorb a paid pilot.
In short
DialPhone — AI business phone system with a 24/7 AI receptionist, cloud VoIP, SMS and video from $9.99/user/mo billed annually. Best for US and Canadian SMBs wanting phone, SMS, video and fax on one published per-seat bill, Front desks losing calls after hours or at lunch that need a 24/7 AI receptionist, Bilingual teams answering and transcribing in English, Spanish and French. Plans from $9.99/user/mo billed annually.
What is DialPhone?
DialPhone — AI business phone system with a 24/7 AI receptionist, cloud VoIP, SMS and video from $9.99/user/mo billed annually. Best for US and Canadian SMBs wanting phone, SMS, video and fax on one published per-seat bill, Front desks losing calls after hours or at lunch that need a 24/7 AI receptionist, Bilingual teams answering and transcribing in English, Spanish and French. Plans from $9.99/user/mo billed annually.
DialPhone bundles a cloud phone system, business SMS, HD video, online fax, team chat and an AI front desk into a single app with one per-seat bill. It's built for US and Canadian teams — sales floors, clinics, support desks — that would rather not stitch a VoIP seat together with a separate AI receptionist subscription. The AI Receptionist answers every call around the clock, reads intent and sentiment, routes to the right person, books appointments and sends an SMS follow-up. Transcription, call summaries, predictive CSAT scoring and automatic CRM logging come with it on Professional, along with 250 AI receptionist minutes and 2,500 AI chatbot conversations. The AI answers and transcribes in English, Spanish and French, switching language mid-call to match the caller. The routing layer underneath is solid: multi-level IVR with nested menus and a fallback that never dead-ends, ring groups, call queues with position announcements, skills-based routing, and separate business-hours, closed and holiday paths. Voicemail arrives as transcribed text tagged with sentiment and a confidence score. When you outgrow that, the contact center layer adds omnichannel queues, supervisor tools and real-time reporting on the same number. Security isn't tiered: AES-256, TLS 1.2+, STIR/SHAKEN attestation, immutable audit logs, role-based access and multi-region residency sit on every plan, and HIPAA BAA availability is confirmed on the pricing page before you sign. Against RingCentral, Nextiva, Dialpad and MightyCall, the differentiation is published pricing and in-house carrier economics — DialPhone runs on its own wholesale voice network, which is how Basic lands at $9.99/user/mo billed annually while comparable core tiers list at $15–$20.
Key features
- Cloud VoIP calling with unlimited US and Canada minutes (fair-use capped)
- 24/7 AI Receptionist that answers, routes, books appointments and texts follow-ups
- AI receptionist and transcription in English, Spanish and French with mid-call switching
- AI transcription with call summaries, sentiment and predictive CSAT scoring
- AI Chatbot for website conversations, 2,500 included on Professional
- Two-way business SMS with shared inboxes
- HD video meetings up to 100 participants
- Online fax included on every plan with no separate subscription
- Multi-level IVR and auto-attendant with nested menus and non-dead-end fallback
- Call queues with position announcements, ACD and skills-based routing
- Business-hours, closed and holiday routing with AI receptionist fallback
- Voicemail-to-email transcription with sentiment and confidence scoring
- Call recording with 30-day storage, extendable to 7 years via add-on
- Predictive and progressive dialers (predictive on Enterprise only)
- Team chat threads alongside customer conversations in the same app
Behind the verdict
The interesting thing about DialPhone isn't the phone system. It's that the AI receptionist works on the first ring, after hours, in three languages, and it texts the caller a follow-up before your team has opened the CRM. If your front desk loses calls to voicemail during lunch or after 5pm, that's the feature to test during the trial. We'd pick Professional for almost anyone. The jump from Basic's $9.99 to Professional's $17.99 per user per month buys transcription with summaries and sentiment, call recording with 30-day storage, the AI Receptionist (250 minutes) and the AI Chatbot (2,500 conversations), plus Salesforce, HubSpot, Zoho and Zapier connections. Basic has none of that, and moving up later means re-onboarding — cheaper to start where the product actually lives. Where it won't fit: two-person shops hit Professional's 3-user minimum, and international callers are out of luck since unlimited calling stops at the US and Canada on every plan. Long recording retention is an add-on from $1.99/user/mo if 30 days isn't enough. Outbound teams need to read the fine print. Preview and progressive dialing sit on Professional, but predictive is Enterprise — custom quote, 10-user minimum, 30-day paid pilot. A six-seat sales floor shopping for predictive should compare Dialpad or a dedicated dialer instead of paying for seats it can't use. The closer comparison is Nextiva or RingCentral at their $15–$20 core tiers. DialPhone's argument is that those prices reflect reselling someone else's minutes; it runs its own wholesale carrier network, so the same call quality lands roughly half off. That's a plausible structural advantage, and the June 2026 published comparison puts the numbers side by side. Verify it against your own call volume rather than the marketing
Limitations
- The headline $9.99/user/mo price is annual-billing pricing and excludes the AI: Basic at $9.99/user/mo billed annually ($15.99 month-to-month) has no AI features, no AI receptionist, no transcription and no call recording, so everything the product is known for lives on Professional at $17.99/user/mo billed annually ($24.99 month-to-month). 'Unlimited' US & Canada calling is subject to fair-use caps of 1,500 min/user/mo on Basic and 3,000 on Professional.
- Professional carries a 3-user minimum, and the contact-center depth (predictive/progressive dialers, voice cloning, custom AI training, omnichannel) sits behind an Enterprise plan with a custom quote and a 10-user minimum.
- The sources reviewed do not name the underlying AI models, so model provenance is unverified.
as of 2026-10-09
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Is DialPhone still active?
DialPhone is live · pricing from $9.99/user/mo billed annually · last verified 9 Nov 2026 · viability healthy.
Viability score
How well maintained and how widely used is DialPhone? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: November 2026
How we score →What's new in DialPhone
Checked 8 days agoAcross the latest 1 update: 1 pricing change.
What do users say about DialPhone?
What people actually say about DialPhone — is it worth it?
Our community sentiment research written Jul 27, 2026 is more than 90 days old, so it is being re-reviewed against current data and is not shown.
How we verified this
Every listed fact about DialPhone — pricing, features, links, status — is re-read from the vendor's own pages by our verification pipeline and each change is logged with a date; the last pass ran on 9 Nov 2026. Analysis is drafted with AI models and checked against our editorial standards before publishing; see how we verify.
Verification history
We have re-verified DialPhone 13 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — changed pricing page
- — changed pricing page
- — changed our verdict, who it suits, integrations, features, description, summary, pricing tiers, who should skip it
- — changed pricing page, link health
- — changed features, who it suits, summary, description, pricing tiers, who should skip it, our verdict
- — changed limitations, platforms, pricing page
Showing the 6 most recent of 13 verification passes.
Free to cite with attribution — this page re-verifies continuously.
How much does DialPhone cost in 2026?
DialPhone: Plans from $9.99/user/mo billed annually. Pricing last verified 9 Nov 2026.
Plans compared
Every published DialPhone tier, its price as the vendor publishes it, who it fits, and what it adds over the tier below. The 12-month cost projection follows.
| Plan | Price | Billing | Who it's for |
|---|---|---|---|
| Basic | $9.99/user/mo billed annuallyVendor: “$9.99/user/mo billed annually ($15.99 month-to-month)” | monthly, billed annually, per seat | Very small teams of 1–2 users that only need calling, SMS, video and voicemail and are willing to bill annually to hit the $9.99 per user rate.Adds: Starting tier: dial tone, 1 local number per user, business SMS, HD video and online fax — no AI, no call recording and no CRM integrations. |
| Professional | $17.99/user/mo billed annuallyVendor: “$17.99/user/mo billed annually ($24.99 month-to-month)” | monthly, billed annually, per seat | Growing teams of 3 or more that want the AI Receptionist, AI transcription with sentiment, call recording and CRM logging on a published per-seat price.Adds: Adds the full AI stack over Basic: AI Receptionist with 250 minutes, AI Chatbot with 2,500 conversations, transcription with summaries and sentiment, call recording with 30-day storage, call queues and ACD, Salesforce/HubSpot/Zoho/Zapier and SSO. |
| Enterprise | Custom quote | quote | Contact centers and outbound sales floors of 10 or more seats that need predictive dialing, omnichannel messaging, custom AI and HIPAA BAA at a custom quote.Adds: Adds predictive and progressive dialing, voice cloning for the AI receptionist, custom AI training with unlimited RAG, omnichannel across WhatsApp/Instagram/Facebook/Teams, data warehouse export, white-labeling, a dedicated CSM and a 99.99% SLA, with a 10-user minimum and a |
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Where the pricing makes sense
The company stage and team size where DialPhone's pricing actually pencils out — and where peers do it cheaper.
Published annual per-user rates put DialPhone's Basic at $9.99 against Nextiva Core and Dialpad Standard at $15, and MightyCall Core and RingCentral Core at $20 — a 33–50% gap on the seat line. Professional at $17.99/user/mo billed annually is where the AI actually starts, and it still undercuts most peers' mid tiers. Enterprise is custom quote only; it fits teams of 10+ who need dialer depth and can absorb a paid pilot.
Has DialPhone's pricing changed?
No plan price for DialPhone has moved since we began logging in Aug 2026; the pricing page is re-read on every verification pass.
Who should pick DialPhone?
Pick DialPhone if you are US and Canadian SMBs wanting phone, SMS, video and fax on one published per-seat bill, Front desks losing calls after hours or at lunch that need a 24/7 AI receptionist, Bilingual teams answering and transcribing in English, Spanish and French, Small healthcare or finance practices needing HIPAA BAA and audit logs without an Enterprise upsell.
Look elsewhere if you are Two-person shops — Professional carries a 3-user minimum and Enterprise a 10-user minimum, Outbound sales floors under 10 seats needing a predictive dialer, which is Enterprise-only on a custom quote, Teams whose calling is mostly international — unlimited minutes cover only the US and Canada, Anyone needing AI, call recording or CRM logging on the $9.99 Basic plan.
Skip it if Skip DialPhone if you need a predictive dialer for an outbound floor under 10 seats, since that capability sits on the custom-quote Enterprise tier with a 10-user minimum and a 30-day paid pilot.
GeneratedReal-world workflow fit
Concrete scenarios for the personas DialPhone actually fits — and what changes day-one when you adopt it.
Port the existing number, describe the practice to train the AI Receptionist in about two minutes, and let it answer after-hours calls in English or Spanish, book cleanings and text a confirmation.
Outcome: Calls that used to hit voicemail get booked and followed up by text, with voicemail-to-email transcription covering anything the AI escalates.
Route inbound calls through multi-level IVR into skills-based queues, log every call to HubSpot automatically, and read AI summaries with sentiment instead of taking manual notes.
Outcome: Agents stop writing post-call notes, supervisors watch answer rates and queue wait times in the same dashboard, and the seat bill stays on one vendor.
Run predictive and progressive dialing off the same number as support, connect WhatsApp and Instagram into the omnichannel queue, and export call data to BigQuery.
Outcome: Dialer depth and omnichannel routing arrive without a second vendor, at the cost of a custom quote and a 30-day paid pilot up front.
Use cases
- Put a 24/7 AI receptionist on the front desk so after-hours calls get answered, booked and followed up by text instead of going to voicemail.
- Run a bilingual support line in English, Spanish and French that switches language mid-call to match the caller.
- Consolidate phone, SMS, video and fax onto one per-seat bill instead of four separate subscriptions.
- Route inbound calls through multi-level IVR, ring groups and queues with position announcements instead of a busy tone.
- Give a small sales team CRM auto-logging and AI call summaries without buying a contact-center SKU.
- Stand up a small contact center with omnichannel queues, supervisor tools and real-time SLA reporting on Enterprise.
- Give a HIPAA-adjacent clinic a compliant calling line with a BAA available rather than gated behind an enterprise contract.
- Port existing local and toll-free numbers free and keep service running during a 5–14 business day cutover.
Setup time & first value
How long it actually takes to get something useful out of DialPhone — broken out by persona, not the marketing-page minute.
Most teams reach first value in about five minutes: pick or port a number, describe your business to train the AI Receptionist (the vendor quotes roughly two minutes), then go live — no hardware or installer. Number ports themselves typically complete in 5–14 business days, and you get a temporary DialPhone number free while the port is in progress.
Switching to or from DialPhone
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From RingCentral: port local and toll-free numbers free on every plan, with a temporary DialPhone number covering the 5–14 business day cutover.
- →From MightyCall or Nextiva: rebuild IVR menus, ring groups and queues in the admin console, then move call handling to the AI Receptionist after the port completes.
- →From a plain VoIP or landline setup: describe your business to train the AI Receptionist in minutes rather than scripting an IVR tree by hand.
- →From a separate transcription or note-taking tool: move to Professional's built-in AI transcription, summaries and CRM auto-logging on the same seat.
- →From WhatsApp or Instagram DMs handled manually: fold social messaging into the Enterprise omnichannel queue alongside voice.
- ↗To RingCentral or Nextiva: free number porting works both directions, so expect the same 5–14 business day cutover on the way out.
- ↗To Dialpad: export call records and rebuild IVR and queue logic manually, since routing configuration does not move between platforms.
- ↗To a dedicated contact-center platform: Enterprise's predictive dialer and omnichannel queues may no longer be needed if you outgrow per-seat pricing.
- ↗To a standalone AI receptionist add-on on top of an existing PBX: keep your current carrier and layer the AI rather than porting numbers.
Resources & guides
Tutorials & Learning
YouTube returned 6 videos for “DialPhone”, and we withheld 6: 6 could not be judged, because “DialPhone” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about DialPhone.
Official links
What are the best DialPhone alternatives?
The closest alternatives to DialPhone we list are Dialpad, KrispCall and LiveKit. Ranked by direct product-type match, not category overlap.
| Alternative | Pricing | Starts at | Last verified |
|---|---|---|---|
| Dialpad | Freemium | Pricing not published | — |
| KrispCall | Paid | Pricing not published | — |
| LiveKit | Freemium | Pricing not published | — |
Alternatives to DialPhone
View all
Tools that pair well with DialPhone
Common stack mates teams adopt alongside DialPhone, with the specific reason each pairing earns its keep.
Dialpad
Dialpad delivers cloud business phone plus AI transcription, live coaching and autonomous voice agents in one platform
KrispCall
KrispCall is a cloud phone system that pairs a Power Dialer with AI Copilot call summaries and business SMS.
LiveKit
Build, deploy, and scale real-time voice AI, video AI, and robotics agents on an open-source framework plus LiveKit Cloud.
DialPhone vs its closest rival
DialPhone's closest head-to-head is with B Rokratt — Pick DialPhone if you need an AI-powered business phone system with CRM integrations, compliance, and omnichannel features. Choose Bürokratt if you're an Estonian citizen or e-resident who wants free, AI-driven access to government services. These tools serve entirely different purposes — there's no overlap. Verdict generated
Head-to-head comparisons
Dialphone vs B Rokratt
Pick DialPhone if you need an AI-powered business phone system with CRM integrations, compliance, and omnichannel features. Choose Bürokratt if you're an Estonian citizen or e-resident who wants free, AI-driven access to government services. These tools serve entirely different purposes — there's no overlap.
GeneratedDialphone vs Chatlyn
Choose DialPhone if you need a broad AI-powered business phone system with predictive dialer, HIPAA compliance, and omnichannel contact center for general SMB or sales use. Choose Chatlyn if you're exclusively in hospitality and want an AI-centric guest communication hub that integrates deeply with PMS and WhatsApp to drive bookings and upsells. For non-hospitality buyers, Chatlyn is off the table.
GeneratedDialphone vs Hi Marley
If you run a P&C insurance carrier and want to modernize claims communication with SMS, Hi Marley is purpose-built for you. If you're an SMB or mid-market company needing an all-in-one phone, video, chat, and AI system without juggling vendors, DialPhone is the better fit. Choose based on your industry vertical, not generic features.
GeneratedFrequently asked questions
Best-of guides
For makers of DialPhone
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