DialPhone
AI business phone system with a 24/7 AI receptionist, cloud calling, SMS, video and fax from $9.99/user/mo billed annually.
Buy Professional at $17.99/user/mo billed annually, not Basic. Basic at $9.99 billed annually ($15.99 monthly) is dial tone, SMS and voicemail — no AI, no call recording, no CRM hooks — and the AI receptionist is the whole reason to pick DialPhone over a plain VoIP seat. Professional also drops the seat minimum to 3 users, which matters if you're a small team being quoted 10-seat contact-center contracts elsewhere. The loudest caveat is dialer depth: predictive dialing is Enterprise-only at a custom quote with a 10-user minimum. If your frontline just needs bilingual answering, booking and CRM logging, DialPhone undercuts MightyCall Core and RingCentral Core by roughly half on the published
Verified 4d ago · liveness 78/100 · cite: rightaichoice.com/tools/dialphone
- US and Canadian SMBs that want phone, SMS, video and fax on one bill
- Bilingual front desks needing 24/7 AI answering in English, Spanish and French
- Small healthcare and finance practices that need a HIPAA BAA without an enterprise contract
- Teams that want AI transcription and call summaries on a published per-seat price
- Teams that want transcription, summaries or call recording on the $9.99/user/mo billed annually Basic plan — all three
- Two-person shops: Professional carries a 3-user minimum, Enterprise a 10-user minimum
- Heavy international callers — unlimited calling covers only the US and Canada on every plan
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Skip DialPhone if you need predictive dialing, voice cloning or omnichannel WhatsApp/Instagram/Facebook messaging and you have fewer than 10 seats, since those sit on a custom-quote Enterprise tier with a 10-user minimum.
Going past 1,500 minutes per user per month on Basic (or 3,000 on Professional) triggers published overage rates — light users averaging 100–300 minutes never see it, but a call-heavy team will.
DialPhone fits teams of roughly 1–25 users that want a published per-seat price. Basic at $9.99/user/mo billed annually undercuts MightyCall Core ($20), RingCentral Core ($20) and Nextiva Core ($15); Professional with the AI stack at $17.99/user/mo billed annually is still below those base seats. Above ~10 seats needing predictive dialing you leave published pricing for an Enterprise quote, where Nextiva and RingCentral sell deeper contact-center tooling as a named SKU.
In short
DialPhone — AI business phone system with a 24/7 AI receptionist, cloud calling, SMS, video and fax from $9.99/user/mo billed annually. Best for US and Canadian SMBs that want phone, SMS, video and fax on one bill, Bilingual front desks needing 24/7 AI answering in English, Spanish and French, Small healthcare and finance practices that need a HIPAA BAA without an enterprise contract. Free to start; paid plans from $9.99/user/mo.
What's new in DialPhone
Checked 2 days agoAcross the latest 1 update: 1 feature update.
What people actually say about DialPhone — is it worth it?
We scanned public community sources for DialPhone on Jul 27, 2026 and could not establish that the discussion we found is about this tool rather than something else sharing its name. Our own analysis of that scan says the posts were off-subject. Rather than publish a sentiment score built on the wrong subject, we publish nothing here and re-run the scan.
Viability Score
How well maintained and how widely used is DialPhone? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: September 2026
How we score →Key Features
- Cloud VoIP with unlimited US and Canada calling
- 24/7 AI Receptionist that answers, routes and books appointments
- AI Receptionist in English, Spanish and French with mid-call switching
- AI transcription with call summaries and sentiment analysis
- AI Chatbot for website conversations (2,500 included on Professional)
- Business SMS with two-way texting and shared inboxes (1,000 segments/mo on Basic)
- HD video meetings up to 100 participants (40 min on Basic)
- Online fax included on every plan
- Multi-level IVR and auto-attendant with nested menus and fallback routing
- Ring groups, call queues and skills-based routing (queues on Professional)
- Predictive and progressive dialers (Enterprise)
- Call recording with 30-day storage on Professional
- Voicemail-to-email with transcription and sentiment tagging
- Team chat threads beside customer conversations
- Contact center with omnichannel queues and supervisor tools (Enterprise)
About DialPhone
DialPhone is a business phone system that puts cloud calling, SMS, video meetings, online fax, team chat and a 24/7 AI receptionist under one login and one bill. It is built for US and Canadian SMBs and mid-market teams that would rather not buy a phone vendor and an AI add-on separately. Entry pricing is the headline: Basic runs $9.99 per user per month billed annually ($15.99 month-to-month), which the vendor compares against RingCentral Core at $20 and MightyCall Core at $20, citing its own wholesale carrier network as the reason it can sell lower. The AI sits one tier up. Professional at $17.99/user/mo billed annually ($24.99 month-to-month) adds AI transcription with summaries and sentiment, call recording with 30-day storage, the AI Receptionist with 250 included minutes, an AI Chatbot with 2,500 conversations, and Salesforce, HubSpot, Zoho and Zapier connections. The AI Receptionist answers around the clock in English, Spanish and French and can switch languages mid-call — French was added in January 2026 — and it can route, book appointments and send follow-up texts. Above that sits Enterprise, quote-only, with a predictive and progressive dialer, voice cloning, omnichannel messaging (WhatsApp, Instagram, Facebook, Teams), custom AI training, data warehouse export, HIPAA BAA, SOC 2 Type II and a dedicated CSM. Security is stated across plans rather than gated to the top: AES-256 encryption, SOC 2 Type II, GDPR DPA on request and HIPAA BAA, with a 99.95% SLA on Professional and 99.99% on Enterprise. Numbers port free, the AI receptionist can be trained by describing your business in a couple of minutes, and there is no hardware or installer in the loop. Setup is quoted at five minutes.
Behind the Verdict
DialPhone's pitch is structural, not cosmetic: it runs on its own wholesale voice network rather than reselling someone else's minutes, and it passes that difference through as a $9.99/user/mo billed annually Basic seat against roughly $20 for RingCentral Core and MightyCall Core. That claim only matters if the features hold up, and on paper they do — Basic includes unlimited US and Canada calling, one local number per user, 1,000 SMS segments a month, HD video up to 100 participants, multi-level IVR, voicemail-to-email with transcription, and mobile, desktop and web apps. The case for moving up is the AI. Professional at $17.99/user/mo billed annually adds transcription with summaries and sentiment, call recording with 30-day storage, the AI Receptionist with 250 minutes, the AI Chatbot with 2,500 conversations, call queues with skills-based routing, SSO and a 99.95% SLA. The receptionist is the standout: it answers 24/7 in English, Spanish and French, switches languages mid-call to match the caller, reads intent, routes, books appointments and sends a follow-up text. French landed in January 2026. Training it is a text description of your business — the vendor's own example is a dental clinic in Austin that books cleanings, answers insurance questions and escalates emergencies — and it claims to be ready in about two minutes. Where DialPhone gets thin is the sales floor. Predictive and progressive dialing, voice cloning, custom AI training with unlimited RAG, and omnichannel messaging across WhatsApp, Instagram and Facebook are all Enterprise, custom-quoted, 10-user minimum. Teams under ten seats who need a real dialer will find MightyCall Core cheaper than reaching for that tier. Two more honest constraints: 'unlimited' calling has fair-use caps of 1,500 minutes per user on Basic and 3,000 on Professional, with published overage rates above them (Enterprise is genuinely unlimited); and the headline $9.99 is annual-billing pricing — monthly is $15.99, and Professional monthly is $24.99. Everything else is add-on priced and toggleable per workspace: extended recording storage from $1.99/user/mo, extra numbers at $1.99, AI receptionist top-ups from $12 per 100 minutes, AI chatbot packs from $15 per 1,000 conversations. Compliance is not an upsell here — AES-256, SOC 2 Type II, GDPR DPA on request and HIPAA BAA are stated flat across plans — which is a real differentiator for small healthcare and finance practices that get pushed into enterprise SKUs elsewhere. For a bilingual front desk that wants one bill instead of four subscriptions, DialPhone is a straightforward fit. For a 40-seat outbound sales floor, it isn't yet.
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Real-world workflow fit
Concrete scenarios for the personas DialPhone actually fits — and what changes day-one when you adopt it.
Port the existing main line, describe the practice to the AI receptionist (services, insurance questions, escalation path to the dentist), and route after-hours calls to AI instead of voicemail.
Outcome: Calls get answered at 9pm in English or Spanish, cleanings get booked into the calendar, and follow-up texts go out automatically — the front desk stops returning voicemails the next morning.
Set up multi-level IVR, a support queue with position announcements every 30 seconds, business-hours routing with a holiday path that falls through to the AI receptionist, and turn on call recording plus AI summaries for each agent.
Outcome: Nobody waits to a busy tone, holiday calls still get answered, and supervisors review AI-generated call summaries instead of listening back to recordings.
Connect Salesforce and HubSpot so calls and SMS log automatically, and use AI transcription with sentiment to review which conversations are going cold.
Outcome: Zero manual CRM notes and a weekly read on sentiment by rep — but the team stays on manual dialing until the company crosses the 10-seat Enterprise minimum for the predictive dialer.
Use Cases
- Put a 24/7 AI receptionist on the front desk so after-hours calls get answered, booked and followed up by text instead of going to voicemail.
- Run a bilingual support line that switches between English, Spanish and French mid-call to match the caller.
- Consolidate phone, SMS, video and fax onto one per-seat bill instead of four separate subscriptions.
- Route inbound calls through multi-level IVR, ring groups and queues with position announcements instead of a busy tone.
- Give a small sales team CRM auto-logging and AI call summaries without buying a contact-center SKU.
Limitations
- The cheap headline price is annual-billing pricing and it excludes the AI.
- Basic at $9.99 per user per month billed annually ($15.99 month-to-month) has no transcription, no call recording, no CRM integrations and no AI receptionist — everything the product is known for lives on Professional at $17.99/user/mo billed annually ($24.99 month-to-month), which also carries a 3-user minimum. 'Unlimited' calling is not literally unlimited on the lower tiers: fair-use caps of 1,500 minutes per user per month on Basic and 3,000 on Professional apply, with published overage rates above them.
- Contact-center depth is gated behind a custom-quote Enterprise plan with a 10-user minimum and a 30-day paid pilot — predictive dialing, voice cloning, custom AI training and omnichannel messaging all sit there.
- Several capabilities are add-on priced rather than included: extended recording storage from $1.99/user/mo, additional numbers at $1.99, AI receptionist minutes from $12 per 100, AI chatbot conversations from $15 per 1,000.
- The sources reviewed do not name the underlying AI models, so model provenance is unverified.
- API availability and documentation are not covered in the material reviewed.
as of 2026-09-25
Verification history
We have re-verified DialPhone 8 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-checked, vendor evidence unchanged
- — re-checked, vendor evidence unchanged
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-checked, vendor evidence unchanged
Showing the 6 most recent of 8 verification passes.
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published DialPhone tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Basic
$9.99/user/mo billed annually ($15.99 month-to-month)
Ideal for
Small teams of 1+ users that only need dial tone, texting and voicemail — a reception desk or field crew with no AI or recording requirement.
What this tier adds
Starting tier: unlimited US/Canada calling, 1 local number per user, 1,000 SMS segments/mo, video up to 100 people, multi-level IVR and voicemail transcription. No AI features and no call recording.
Professional
$17.99/user/mo billed annually ($24.99 month-to-month)
Ideal for
Growing teams of 3+ users that want the AI receptionist, transcription, call recording and CRM logging without buying a contact-center contract.
What this tier adds
Adds the full AI stack over Basic — AI transcription with summaries and sentiment, AI Receptionist (250 min), AI Chatbot (2,500 conversations), call recording with 30-day storage, Salesforce/HubSpot/Zoho/Zapier, call queues with skills-based routing, SSO and a 99.95% SLA.
Enterprise
Custom quote
Ideal for
Teams of 10+ users with compliance requirements or an outbound sales floor that needs predictive dialing and custom AI training.
What this tier adds
Adds omnichannel messaging (WhatsApp, Instagram, Facebook, Teams), predictive and progressive dialers, voice cloning, custom AI training with unlimited RAG, data warehouse export, HIPAA BAA, SOC 2 Type II, geo-redundant infrastructure, white-labeling, a dedicated CSM and a
Where the pricing makes sense
The company stage and team size where DialPhone's pricing actually pencils out — and where peers do it cheaper.
DialPhone fits teams of roughly 1–25 users that want a published per-seat price. Basic at $9.99/user/mo billed annually undercuts MightyCall Core ($20), RingCentral Core ($20) and Nextiva Core ($15); Professional with the AI stack at $17.99/user/mo billed annually is still below those base seats. Above ~10 seats needing predictive dialing you leave published pricing for an Enterprise quote, where Nextiva and RingCentral sell deeper contact-center tooling as a named SKU.
Setup time & first value
How long it actually takes to get something useful out of DialPhone — broken out by persona, not the marketing-page minute.
Solo or small team: roughly 5 minutes to pick or port a number, and about 2 minutes to train the AI receptionist by describing your business in plain text. A department rollout with IVR menus, ring groups, queues and CRM connections is an afternoon of configuration, done in the browser — no hardware, no installer and no phone-system consultant. Number porting itself takes 5–14 business days, with
Switching to or from DialPhone
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From RingCentral Core: port your existing numbers free (5–14 business days) and map the current auto-attendant to DialPhone's multi-level IVR — expect roughly half the seat price on Basic at $9.99/user/mo billed
- →From MightyCall Core: keep the number, rebuild ring groups and queues in the browser, and move up to Professional if you want AI transcription and call recording you didn't have.
- →From Nextiva Core: port local and toll-free numbers, then rebuild business-hours routing and holiday paths as separate paths that fall through to the AI receptionist.
- →From Dialpad Standard: port numbers, map users and extensions, and replace manual CRM note-taking with Salesforce or HubSpot auto-logging on Professional.
- →From a legacy desk-phone PBX: pick a new number or port the main line, describe the business to the AI receptionist, and go live without an installer or on-site hardware.
- ↗To RingCentral: export call logs, download recordings before the 30-day Professional window closes, and re-provision per-seat seats — expect roughly double the Basic seat price.
- ↗To MightyCall: export contacts and call history, port numbers out, and rebuild IVR and queues; you lose the AI receptionist unless you buy a separate AI add-on.
- ↗To Dialpad: port numbers and rebuild queues and routing; Dialpad sells contact-center depth as a named tier rather than a custom Enterprise quote.
- ↗To Nextiva: export data warehouse records first if you're on Enterprise, then port numbers and rebuild IVR menus and business-hours routing.
Integrations
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “DialPhone”, and we withheld 6: 6 could not be judged, because “DialPhone” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about DialPhone.
Official links
Tools that pair well with DialPhone
Common stack mates teams adopt alongside DialPhone, with the specific reason each pairing earns its keep.
KrispCall
KrispCall is a cloud phone system for outbound sales and support teams, pairing a Power Dialer with AI call summaries and business SMS.
ElevenLabs
ElevenLabs turns text, audio and images into speech, music, dubbing and conversational agents, all billed from one shared credit pool.
Presto Voice
Presto Voice is drive-thru voice AI that takes orders and upsells at the speaker post for multi-location QSR brands.
Featured Head-to-Head Comparisons
Dialphone vs Chatlyn
Choose DialPhone if you need a broad AI-powered business phone system with predictive dialer, HIPAA compliance, and omnichannel contact center for general SMB or sales use. Choose Chatlyn if you're exclusively in hospitality and want an AI-centric guest communication hub that integrates deeply with PMS and WhatsApp to drive bookings and upsells. For non-hospitality buyers, Chatlyn is off the table.
Dialphone vs B Rokratt
Pick DialPhone if you need an AI-powered business phone system with CRM integrations, compliance, and omnichannel features. Choose Bürokratt if you're an Estonian citizen or e-resident who wants free, AI-driven access to government services. These tools serve entirely different purposes — there's no overlap.
Dialphone vs Hi Marley
If you run a P&C insurance carrier and want to modernize claims communication with SMS, Hi Marley is purpose-built for you. If you're an SMB or mid-market company needing an all-in-one phone, video, chat, and AI system without juggling vendors, DialPhone is the better fit. Choose based on your industry vertical, not generic features.
Alternatives to DialPhone
View all
KrispCall
KrispCall is a cloud phone system for outbound sales and support teams, pairing a Power Dialer with AI call summaries and business SMS.
ElevenLabs
ElevenLabs turns text, audio and images into speech, music, dubbing and conversational agents, all billed from one shared credit pool.
Presto Voice
Presto Voice is drive-thru voice AI that takes orders and upsells at the speaker post for multi-location QSR brands.
Frequently Asked Questions
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