Heidi

Heidi's strongest asset is the free plan, not the paid tiers. Unlimited transcription plus unlimited AI evidence answers with source citations, on a $0 tier, removes the two things that usually stop a solo clinician from trying a scribe: per-visit metering and a purchase order. A family physician can run a full clinic day, get a drafted note per consult, and search guidelines mid-visit with the source shown — then decide whether workflow features are worth paying for. The paid ladder is organised around workflow, not volume. Individual adds advanced templates, patient-encounter linking, sharing visit details with notes, code entry and visit status, a free assistant, preferred sources and a personal evidence library. Team adds the collaboration layer: shared templates, template configuration, shared utilisation guidelines, a centralised evidence library, team-level data retention settings, optional EHR integration, consolidated billing and priority support. The 医療機関向けプラン adds SSO, guided onboarding, dedicated customer success, service status pages and individual contract terms and hosting options. Where Heidi is genuinely different from a transcription tool is the evidence layer. Cited answers matter because a clinician can check the source rather than trust a model, and the learning activity record management on every tier is a real compliance convenience for continuing-education recordkeeping. The desktop app's dictate-anywhere and telehealth audio capture solve the practical problem of getting clean audio out of a video call without a second login. What it does not do well: specialists with heavily customised note structures will find standard and advanced templates generic, and EHR integration is optional rather than base, with depth varying by system. Data storage sits in the cloud with team-level retention settings, so clinics with hard on-prem requirements should look elsewhere. The Heidi Remote wearable mic is a separate hardware purchase, not part of any plan. The monthly Progress Notes cadence — July, August, September and October 2026 all shipped — is the signal that this is actively maintained. The risk profile is the opposite of a thin wrapper: the value sits in templates, evidence sourcing, team workflow and the desktop capture layer, not just a prompt over a foundation model. It is a sound fit for primary care, allied health, mental health and small practices; it is not the tool for a hospital system that needs bidirectional EHR write-back.