Kaily
No-code AI agent platform that automates customer conversations across support, sales, and onboarding
Kaily is a strong pick for SMBs that need task-completing AI agents across multiple channels, not just Q&A. The drag-and-drop Agent Builder, no-code AI Actions, and AI Voice Calls are genuinely useful. However, advanced features like workflows and voice are locked to the $199 Business plan, and high-volume teams will likely need to pay for Enterprise.
Verified 1d ago · liveness 74/100 · cite: rightaichoice.com/tools/kaily
- E-commerce and retail teams automating support with 24/7 AI agents across web and WhatsApp
- SMBs needing quick setup with prebuilt templates and voice/video calls
- Marketing teams automating lead generation and campaign creation
- Real estate and travel companies engaging prospects via chat and lead collection
- Teams requiring on-premise deployment or strict data residency
- High-volume enterprises needing unlimited message credits without custom Enterprise plans
- Users seeking deep CRM integrations or advanced analytics out-of-the-box
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Skip Kaily if you need deep native CRM integrations (like Salesforce or HubSpot) out-of-the-box, or if your chat volume is so high that the Growth plan's 5,000 monthly message credits would be exhausted quickly, forcing you to pay $199/mo for Business.
Message credits run out fast: the Growth plan only includes 5,000 monthly credits, and once you exceed that, you'll need to upgrade to Business ($199/mo) which has 20,000 credits.
Kaily's pricing fits small to mid-sized teams that need multi-channel AI agents without the complexity of enterprise tools. At $39/mo (Growth), it's competitive with other no-code chatbot builders, but voice and workflows are gated behind the costly $199/mo Business tier. For enterprises with high volume, custom Enterprise pricing is available.
In short
Kaily — No-code AI agent platform that automates customer conversations across support, sales, and onboarding. Best for E-commerce and retail teams automating support with 24/7 AI agents across web and WhatsApp, SMBs needing quick setup with prebuilt templates and voice/video calls, Marketing teams automating lead generation and campaign creation. Free to start; paid plans from $3933/mo.
What's new in Kaily
Checked 3 days agoAcross the latest 6 updates: 6 news mentions.
AI in Customer Service: Changing the Way You Support Customers
Overview of AI's impact on customer service, aligning with Kaily's AI support solutions.
Helpdesk Automation: Transform Your Support Operations and Deliver Better Service
Guide on helpdesk automation to improve support operations, relevant to Kaily's helpdesk offering.
Contact Center Automation: The Complete Guide for 2026
Comprehensive guide to contact center automation in 2026, relevant to Kaily's platform.
10 Best Free AI Chatbots in 2026
List of top free AI chatbots, indirectly highlighting Kaily's competitive landscape.
Top 10 AI Virtual Assistants in 2026
Rundown of top AI virtual assistants, relevant context for Kaily's assistant features.
AI Chatbot Integration & Implementation: How-to Guide for Business Workflows With Top Tools in 2026
Guide on AI chatbot integration, related to Kaily's platform capabilities.
What people actually say about Kaily — is it worth it?
We ran a structured research pass across product reviews, community discussions, and post-purchase forum threads to surface the patterns vendors won't publish themselves. Below: the recurring strengths, the hidden costs people mention most, and the cohort that consistently regrets adopting this tool.
16 mentions across 2 sources (Product Hunt, Lemmy) · researched Jul 3, 2026.
- +Multi-channel support (Slack, WhatsApp, email, voice, video).
- +No-code visual agent builder for easy setup.
- +Life-like video calls and natural voice agents.
- +90+ languages for global customer bases.
- +Prebuilt templates for sales, support, marketing.
- −Need independent reviews beyond launch buzz.
- −Real-time doc sync not clearly confirmed.
- −Complex human handoff for high-value customers.
- −Missing confidence-level flagging for risky responses.
- −Only 16 data points, mostly from makers.
- • Video call and voice minutes may be metered; not clearly stated on the page
Viability Score
How well maintained and how widely used is Kaily? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: September 2026
How we score →Key Features
- No-code AI Agent Studio with drag-and-drop builder
- AI Actions for automating tasks without code
- MCP AI Workflows for multi-step automations
- AI Helpdesk with ticket management and analytics
- AI Voice Calls with natural conversation
- Life-like video calls for engaging customers
- Human handover to live agents
- Active lead collection and data capture
- Prebuilt templates for Sales, Support, Marketing, Shopping
- Chat with PDF tool
- Chat with Website tool
- Pixxy image generation via WhatsApp
- Supports 90+ languages
- Deploy on WhatsApp, web, mobile apps (iOS/Android), email, Slack
- Automated data source syncing
About Kaily
Kaily, formerly Copilot.live, is a no-code AI agent platform for teams that want real automation, not just chatbot responses. It sells, resolves, and automates tasks across e-commerce, retail, education, travel, hospitality, BFSI, and real estate. You can deploy AI agents on web widgets, WhatsApp, mobile apps (iOS/Android), email, Slack, and voice calls — all from one dashboard. It's built for SMBs and mid-sized teams that need to handle high volumes of customer conversations without scaling their headcount.
Behind the Verdict
When should you pick Kaily? If you're a small or mid-sized business drowning in repetitive customer questions across WhatsApp, web, and mobile, and you want those conversations to end in completed actions — booked meetings, captured leads, resolved tickets — not just canned answers. The drag-and-drop Agent Builder and prebuilt templates (Sales, Support, Marketing, AI Shopping Assistant) get you live fast without a developer. The MCP AI Workflows and AI Actions stand out because they actually trigger actions in your tools, something generic chatbot builders skip. When should you pass? If you need deep CRM integrations or advanced analytics out of the box, Kaily falls short — this is not a replacement for a dedicated helpdesk or marketing automation suite. Also, the free trial gives you only 30 days, and the Growth plan ($39/mo) limits you to 5,000 message credits and one AI agent, which high-volume teams will hit quickly. Key automation features like AI Voice Call and AI Workflows are gated behind the $199/mo Business plan, which could be a dealbreaker for small teams needing voice support. Compared to generic chatbot builders, Kaily emphasizes autonomous task completion, proactive next steps, and cross-platform orchestration — it feels less like a Q&A tool and more like a teammate that gets things done. That said, if you need deep CRM integrations, you might be better served by a dedicated CX platform. In practice, Kaily's auto-syncing data sources are a real time-saver — you don't have to manually update your agent as your documentation changes. We found 90+ language support useful for global teams, and the life-like video calls and human handover are genuinely differentiators for sales and support use cases. But keep an eye on message credits; they're the
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Real-world workflow fit
Concrete scenarios for the personas Kaily actually fits — and what changes day-one when you adopt it.
Deploy an AI shopping assistant on your website and WhatsApp to answer product questions, recommend items, and capture leads, reducing support tickets.
Outcome: Within a week, 85% of routine queries are automated, freeing your team for complex issues and increasing CSAT by 20%.
Set up a sales agent to engage website visitors, qualify leads via chat, and collect contact info for follow-up.
Outcome: You capture more leads automatically and book meetings without manual outreach, improving efficiency.
Use prebuilt templates to launch a support agent on your site and WhatsApp, and a marketing agent to run campaigns.
Outcome: You get 24/7 support and marketing automation live in under an hour, with no code.
Use Cases
- Deploy an AI sales agent to book meetings and engage leads across web and WhatsApp.
- Automate 24/7 customer support with voice and chat agents that handle common issues.
- Create a marketing agent that ideates and sets up full-fledged campaigns.
- Build an AI shopping assistant to guide shoppers and drive sales on e-commerce sites.
- Use Chat with Website to answer questions about any public webpage.
- Generate images via WhatsApp using Pixxy for quick creative outputs.
Models Under the Hood
as of 2026-08-28
Limitations
- The pricing page shows Growth plan offers 5,000 message credits and 90-day conversation history, while Business plan offers 20,000 credits and unlimited history.
- Deployment channels include website, voice calls, WhatsApp, iOS, Android, email, and Slack.
- No specific model names are mentioned in the provided evidence.
as of 2026-08-27
Verification history
We have re-verified Kaily 6 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-checked, vendor evidence unchanged
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Free to cite with attribution — this page re-verifies continuously.
12-month cost
Project the real annual outlay, including the implied monthly cost when only an annual tier is published.
Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.
Plans compared
For each published Kaily tier: who it actually fits, and what it adds vs. the previous tier. Cross-reference the cost calculator above for projected annual outlay.
Growth
$39/mo (or $33/mo billed annually)
Ideal for
Individual builders and small teams that need a single AI agent for web and WhatsApp support, with moderate chat volume and 90-day conversation history.
What this tier adds
Starts at $39/mo (or $33/mo annual) with 1 agent, 5,000 message credits, 6M datasource characters, and no voice call or workflows.
Business
$199/mo (or $179/mo billed annually)
Ideal for
Mid-sized teams scaling efficiency, needing 2 agents, AI voice calls, and workflows to automate complex tasks, with unlimited conversation history.
What this tier adds
Adds a second agent, 20,000 message credits, 25M datasource characters, AI Voice Call, Workflows, and Claude 3.5 Sonnet model access.
Enterprise
Custom
Ideal for
Large enterprises and high-volume operations requiring custom agent limits, message credits, and character allowances, plus dedicated support.
What this tier adds
Fully customizable: you set your own agent count, credits, and characters, and get everything in Business plus personalized support.
Where the pricing makes sense
The company stage and team size where Kaily's pricing actually pencils out — and where peers do it cheaper.
Kaily's pricing fits small to mid-sized teams that need multi-channel AI agents without the complexity of enterprise tools. At $39/mo (Growth), it's competitive with other no-code chatbot builders, but voice and workflows are gated behind the costly $199/mo Business tier. For enterprises with high volume, custom Enterprise pricing is available.
Setup time & first value
How long it actually takes to get something useful out of Kaily — broken out by persona, not the marketing-page minute.
Expect to have a basic agent live within 15-30 minutes using prebuilt templates. Customizing workflows and connecting data sources may take 1-2 hours, depending on complexity. The 30-day free trial gives you ample time to test.
Switching to or from Kaily
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Intercom: import your help center articles as a data source, and configure the agent to handle common queries.
- →From Zendesk: use Kaily's data source sync to pull your knowledge base, and set up the AI Helpdesk to manage tickets.
- →From a simple chatbot builder: rebuild your flows in Kaily's Agent Builder and deploy across WhatsApp and web.
- ↗To a custom solution: export conversation history and data via the API (if available), and rebuild in your own stack.
- ↗To a competitor like Intercom or Zendesk: manually transfer your knowledge base and set up new automation rules.
Integrations
Resources & Guides
Tutorials & Learning
Official links
Tools that pair well with Kaily
Common stack mates teams adopt alongside Kaily, with the specific reason each pairing earns its keep.
Ada
Enterprise AI agents for customer service automation with a no-code builder, designed for high-volume support teams.
Wonderchat
AI support & conversion agent that resolves tickets and captures leads with cited answers and flat-rate pricing.
Posh AI
Agentic AI platform for banks and credit unions, unifying customer and employee experiences.
Featured Head-to-Head Comparisons
Kaily vs Truleo
Truleo and Kaily serve completely different domains. Choose Truleo if you are a law enforcement agency needing to connect siloed data for lead generation. Choose Kaily if you are a business automating customer conversations across channels. They are not direct competitors.
Kaily vs B Rokratt
If you need AI for government services in Estonia, Bürokratt is the only option—and it's free. For global business automation (support, sales, voice/video), Kaily offers a flexible freemium platform with multi-channel and 90+ languages. Choose based on your geography and use case.
Kaily vs Presto Voice
For large QSR chains with drive-thru operations, Presto Voice is a specialized revenue-driver with proven upselling ROI. But for most businesses needing versatile, affordable customer conversation automation, Kaily's freemium omnichannel platform offers far more flexibility, including voice/video calls and no-code workflows. Unless you run a multi-location drive-thru, choose Kaily.
Alternatives to Kaily
View allAda
Enterprise AI agents for customer service automation with a no-code builder, designed for high-volume support teams.
Wonderchat
AI support & conversion agent that resolves tickets and captures leads with cited answers and flat-rate pricing.
Frequently Asked Questions
Best-of guides
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