Is Kaily free to use?

Kaily offers a freemium plan that includes basic AI agent features, but advanced capabilities like voice/video calls and higher message limits require paid plans. Check their pricing page for current free tier limits.

How much does Kaily cost?

Kaily uses a freemium pricing model with paid plans for additional features and message credits. Specific pricing details are not publicly listed, so you need to contact sales or visit their website for quotes.

What are the best alternatives to Kaily?

Alternatives include Intercom (for support), Zendesk (helpdesk), Tidio (chatbots), and ManyChat (WhatsApp marketing). Kaily stands out with voice/video calls and MCP workflows.

Who is Kaily best for?

Kaily is best for e-commerce, retail, real estate, and travel teams automating customer support and lead generation across web, WhatsApp, and voice/video channels. Its no-code builder suits SMBs.

Who should avoid using Kaily?

Avoid Kaily if you need custom AI model fine-tuning, on-premise deployment, deep CRM integrations, or Slack/email support (coming soon). High-volume enterprises may exceed free message limits.

What are the main limitations of Kaily?

Limitations include no on-premise deployment, limited CRM integrations, Slack/email integration pending, and message caps on free/paid plans. Advanced analytics require extra setup.

Does Kaily integrate with WhatsApp?

Yes, Kaily integrates with WhatsApp for automated conversations, lead collection, and image generation via Pixxy. It also supports web, mobile, voice, and video channels.

Is Kaily easy to set up?

Kaily is designed for quick setup with prebuilt templates and a drag-and-drop AI Agent Studio. Most teams can deploy within hours, though MCP workflows may require some learning.

Is Kaily good for customer support?

Yes, Kaily's AI Helpdesk, voice/video calls, and human handover make it great for 24/7 customer support. Prebuilt templates for support teams accelerate setup.

Does Kaily have a free trial?

Kaily offers a freemium plan, which serves as a free tier rather than a trial. Upgrading to paid plans may require a subscription; check their site for trial availability.

Can Kaily automate lead generation?

Yes, Kaily includes active lead collection and data capture via web, WhatsApp, and chatbots. Marketing teams can use it for campaign creation and nurture workflows.

Does Kaily support voice calls?

Yes, Kaily supports voice calls with natural conversation and life-like video calls. These features are available on paid plans for real-time engagement.

Kaily

Freemium

AI teammate automating customer conversations across support, sales, and onboarding.

By Tanmay Verma, Founder · Last verified 08 Jul 2026

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Added 7d ago

77/100Safe Bet

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In short

Kaily — AI teammate automating customer conversations across support, sales, and onboarding. Best for E-commerce and retail teams automating customer support with 24/7 AI agents, Small to mid-size businesses needing omnichannel AI across web, WhatsApp, and mobile, Customer support teams wanting quick setup with prebuilt templates and voice/video calls. Free to start; paid plans from $3933/mo.

Compared withvs Truleo vs B Rokratt vs Presto Voice

Is Kaily actually worth it?

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Editorial Verdict

Best for

E-commerce and retail teams automating customer support with 24/7 AI agentsSmall to mid-size businesses needing omnichannel AI across web, WhatsApp, and mobileCustomer support teams wanting quick setup with prebuilt templates and voice/video callsMarketing teams automating lead generation and campaign creationReal estate and travel companies engaging prospects via chat and lead collection

Not ideal for

Teams requiring advanced custom AI model fine-tuning or on-premise deploymentOrganizations with very high conversation volumes needing unlimited message credits without EnterpriseUsers seeking a purely no-code platform with no technical flexibilityBusinesses that need deep CRM integrations or advanced analytics out-of-the-boxTeams requiring email or Slack integration now (listed as 'Coming Soon')

Kaily is a solid omnichannel AI agent platform with standout voice/video capabilities and easy setup via prebuilt templates. Its pricing is competitive for SMBs, but advanced features like custom workflows are gated behind higher tiers. Best for teams needing quick deployment across WhatsApp, web, and mobile.

Compare with: Kaily vs Voiceflow, Kaily vs Wonderchat, Kaily vs Inkeep

Last verified: July 2026

Viability Score

77/100

Safe Bet

How likely is Kaily to still be operational in 12 months? Based on 4 signals — momentum (how recently it shipped), wrapper dependency, revenue model, and web presence.

momentum

funding runway

website health

wrapper dependency

100

Last calculated: July 2026

How we score →

Key Features

AI Agent Studio with drag-and-drop builder
No-code AI Actions for automations
MCP AI Workflows for multi-step tasks
AI Helpdesk for support management
Voice call support with natural conversation
Life-like video calls for live engagement
Human handover to live agents
Active lead collection and data capture
Analytics dashboard (resolution time, CSAT)
Prebuilt templates for sales, support, marketing
Chat with PDF and Chat with Website tools
Pixxy image generation via WhatsApp
90+ language support
Customize AI agent appearance and brand
Automated data source syncing

About Kaily

FreemiumBeginner-friendlyAPI availableWeb · Mobile · API · Plugin

Kaily (formerly Copilot.live) is an AI agent platform that automates customer conversations across support, sales, onboarding, and more. Designed for e-commerce, retail, education, travel, hospitality, BFSI, and real estate teams, it enables businesses to deploy AI agents on web, mobile, WhatsApp, Slack, email, voice, and video. The platform offers a visual AI Agent Studio, no-code AI Actions, MCP AI Workflows, and an AI Helpdesk to streamline operations. Key features include life-like video calls, human handover, active lead collection, and prebuilt templates for various roles. Kaily supports 90+ languages and comes with tools like Chat with PDF, Chat with Website, and Pixxy (image generation via WhatsApp). Analytics track resolution time, CSAT, and support wins. Compared to traditional chatbots, Kaily emphasizes autonomous task completion, context adaptation, and proactive next steps, integrating with leading LLMs like GPT-4, Gemini, and Claude.

Behind the Verdict

Kaily positions itself as a full-stack AI teammate rather than a simple chatbot. The visual Agent Studio and prebuilt templates make it easy to get started, especially for non-technical teams. Its voice and video call features are a differentiator, enabling more natural customer interactions. However, the platform's reliance on external LLMs means you're tied to their pricing and performance. The free trial is generous, but the Growth plan's 5000 message credits can be consumed quickly for high-volume use cases. Compared to competitors like Tidio or Intercom, Kaily offers more depth in agent autonomy and workflow automation, but may lack the advanced analytics or CRM integrations of enterprise-focused tools. Where it bites: the Email and Slack integrations are still "Coming Soon" according to the pricing page, and the platform doesn't support custom model fine-tuning or on-premise deployment. For businesses already on WhatsApp or needing multilingual support, Kaily is a strong contender—just watch your message credit usage.

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Use Cases

Deploy an AI sales agent to book meetings and engage leads across web and WhatsApp.
Automate 24/7 customer support with voice and chat agents that handle common issues.
Create a marketing agent that ideates and sets up full-fledged campaigns.
Build an AI shopping assistant to guide shoppers and drive sales on e-commerce sites.
Use Chat with Website tool to quickly answer questions about any public webpage.
Generate images via WhatsApp using Pixxy for quick creative outputs.

Models Under the Hood

GPT-3.5GPT-4o miniGPT-4oGPT-4Gemini-1.5 FlashGemini-1.5 ProClaude-3.5 Sonnet

Limitations

The free trial offers limited message credits (5,000 on Growth plan).
Higher plans are needed for more agents, voice calls, and workflow automations.
The platform does not currently support custom model fine-tuning; it offers a selection of pre-integrated models.
Email and Slack integrations are listed as 'Coming Soon' on the pricing page.

12-month cost

Project the real annual outlay, including the implied monthly cost when only an annual tier is published.

Plan

Annual total

$468

Over 12 months

Effective monthly

$39

Billed monthly

Vendor list price only. Add-on usage, seat overages, and contract minimums are surfaced under Hidden costs & gotchas.

Integrations

WhatsAppSlackEmailiOSAndroidWeb widget

Resources & Guides

Resourcekaily.ai
Home · Kaily
Helpful link from kaily.ai

Frequently Asked Questions

Tools that pair well with Kaily

Common stack mates teams adopt alongside Kaily, with the specific reason each pairing earns its keep.

Voiceflow

No-code platform to build, launch, and scale AI agents for customer support and lead gen.

Wonderchat

AI chatbot for websites that automates support and qualifies leads.

Inkeep

Deploy AI teammates for customer support that understand your full data stack.

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