Moveworks is live · custom pricing · last verified 9 Nov 2026 · viability healthy
Moveworks
Moveworks is an enterprise AI assistant that searches and acts across 50+ business apps for your whole workforce.
For ServiceNow-heavy enterprises drowning in tier-1 tickets, Moveworks is one of the few assistants where workflow automation is as mature as the search. The ServiceNow acquisition, now official, gives it a tighter story for shops already on the platform. If ServiceNow isn't your backbone, the value math gets harder — price lighter enterprise search tools and a hyperscaler assistant first.
Verdict generatedVerified 5d ago · liveness 72/100 · cite: rightaichoice.com/tools/moveworks
- Large enterprises running ServiceNow as their ITSM backbone
- IT service desks measuring deflection, MTTR, and time to first response
- HR and workplace teams handling high-volume onboarding and self-service
- Regulated organizations needing FedRAMP, HIPAA, and GDPR coverage
- Companies that don't run ServiceNow as their primary ITSM tool
- Buyers who only want standalone AI enterprise search without workflow automation
- Organizations requiring a fully on-premise or air-gapped deployment
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Skip Moveworks if you need a fully on-premise or air-gapped assistant, or if ServiceNow isn't your primary ITSM backbone and you want standalone search without workflow automation.
Integrating identity, HRIS, ITSM, and knowledge systems is a project before deflection lift appears — the company's own typical time-to-value is eight weeks, so plan for that ramp.
Moveworks is quoted rather than listed, so it competes on enterprise value rather than per-seat sticker price. Expect the economics to favor large ServiceNow-based organizations with enough ticket volume to justify an eight-week rollout; smaller teams or those without ServiceNow as their backbone should weigh lighter standalone search and assistant tools, which carry lower implementation overhead and simpler per-seat budgeting.
In short
Moveworks — Moveworks is an enterprise AI assistant that searches and acts across 50+ business apps for your whole workforce. Best for Large enterprises running ServiceNow as their ITSM backbone, IT service desks measuring deflection, MTTR, and time to first response, HR and workplace teams handling high-volume onboarding and self-service. Pricing is on request (custom quotes).
What is Moveworks?
Moveworks — Moveworks is an enterprise AI assistant that searches and acts across 50+ business apps for your whole workforce. Best for Large enterprises running ServiceNow as their ITSM backbone, IT service desks measuring deflection, MTTR, and time to first response, HR and workplace teams handling high-volume onboarding and self-service. Pricing is on request (custom quotes).
Moveworks is an enterprise AI assistant platform, acquired by ServiceNow, that gives employees one governed front door for finding information and completing work across business applications. Staff ask in chat, on the web, on the intranet, in service portals, or on mobile in over 100 languages, and the assistant either answers from Slack, OneDrive, Google Drive, SharePoint, Confluence, Outlook, and 50+ other systems or finishes the task rather than stopping at an answer. The Reasoning Engine sits at the core, orchestrating enterprise-ready LLMs and built-in tools so agents understand, plan, execute, and adapt mid-request. Around it come specialized AI assistants for IT, HR, finance, marketing, sales, and engineering, plus a marketplace with 1000+ pre-built agents. Admins get Tool Studio for low-code tool building and Employee Experience Insights for deflection, MTTR, and CSAT tracking. Moveworks cites 350+ customers, roughly 10% of the Fortune 500, 6M+ employees using the platform, a typical eight-week time to value, and 10K AI agents built. Security coverage includes FedRAMP authorization plus ISO 27001, SOC 2, HIPAA, and GDPR. The buyer is a large, regulated organization looking to collapse scattered search tools and tier-1 ticket queues into a single assistant, and the fit tightens for shops standardized on ServiceNow. Standalone enterprise search tools cost less and stand up faster but stop at answers; suite-native assistants from Microsoft and Atlassian arrive with the stack you already own.
Key features
- Enterprise search across 50+ apps including Slack, OneDrive, Google Drive, SharePoint, Confluence, Outlook
- End-to-end workflow automation so AI agents take action, not just answer questions
- Reasoning Engine orchestrates enterprise-ready LLMs and built-in tools for agentic planning
- Omnichannel assistant across chat, web, intranet, service portals, and mobile
- Specialized AI assistants for IT, HR, finance, marketing, sales, and engineering
- AI Agent Marketplace with 1000+ pre-built enterprise AI agents
- Agent Studio for low-code and vibe-code AI agent building
- Tool Studio for building custom tools and actions for AI agents
- Knowledge Studio for curating and governing enterprise content
- Employee Experience Insights analytics for deflection, MTTR, and CSAT
- Support for over 100 languages
- Role-based access control and data privacy controls
- FedRAMP authorization plus ISO 27001, SOC 2, HIPAA, and GDPR certifications
- Hundreds of prebuilt plugins and connectors for enterprise system integration
- Native ServiceNow and EmployeeWorks integration
Behind the verdict
The honest way to evaluate Moveworks is to count how many of your employees' daily questions already end in a ticket. If that number is high and your ITSM runs on ServiceNow, the pitch writes itself: one front door, agents that act, and deflection metrics your service desk already reports on. Where it bites is content. The assistant only looks smart when the knowledge underneath it is curated, and that is ongoing work, not a one-time setup. We'd pick Moveworks when IT, HR, and workplace teams are each fielding hundreds of repeat requests a week and you want a single governed assistant rather than three departmental bots. The ServiceNow tie-in means your existing workflows become agent actions instead of API glue someone has to maintain. The closest alternative depends on what you already pay for. Microsoft 365 Copilot is the default reach for Microsoft-centric shops — cheaper per seat, embedded in Office, and much weaker on cross-app workflow automation. Glean competes hard on enterprise search breadth and setup speed but leans toward answers, not completed tasks. Moveworks bets you want the workflow engine more than the search index. Real-world caveat: eight weeks to value is typical, not guaranteed. Expect a rollout shaped by how clean your knowledge bases and how much your admins invest in Agent Studio and Tool Studio. Teams that buy it and walk away get a fancy search box. Regulated buyers get FedRAMP, HIPAA, SOC 2, and GDPR coverage on paper, which matters for healthcare, financial services, and government. Verify your specific data residency and deployment model with the vendor before signing — the sources here describe a cloud platform, not an air-gapped option. The ServiceNow acquisition is the bigger strategic question. It should mean tighter native
Models under the hood
as of 2026-11-08
Limitations
- Implementation is heavy: integrating identity, HRIS, ITSM, and knowledge systems takes time before deflection lift shows up.
- Response quality tracks knowledge hygiene — outdated Confluence or SharePoint pages produce outdated answers, so content curation is an ongoing job, not a one-time migration.
- Compliance and enterprise-grade controls come with a security review and an enterprise agreement.
- The deepest value is tightly coupled to how much of your estate lives in ServiceNow.
as of 2026-10-21
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Is Moveworks still active?
Moveworks is live · custom pricing · last verified 9 Nov 2026 · viability healthy.
Viability score
How well maintained and how widely used is Moveworks? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: November 2026
How we score →What's new in Moveworks
Checked 6 days agoAcross the latest 1 update: 1 news mention.
What do users say about Moveworks?
What people actually say about Moveworks — is it worth it?
We scanned public community sources for Moveworks on Oct 10, 2026 and could not establish that the discussion we found is about this tool rather than something else sharing its name. Only 0 of the posts we fetched could be positively tied to Moveworks. Rather than publish a sentiment score built on the wrong subject, we publish nothing here and re-run the scan.
How we verified this
Every listed fact about Moveworks — pricing, features, links, status — is re-read from the vendor's own pages by our verification pipeline and each change is logged with a date; the last pass ran on 9 Nov 2026. Analysis is drafted with AI models and checked against our editorial standards before publishing; see how we verify.
Verification history
We have re-verified Moveworks 26 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — changed our verdict, features, summary, description
- — changed limitations, pricing page
- — changed features, who it suits, our verdict, description
- — changed pricing page
- — changed description, features, summary, our verdict
- — changed platforms, pricing page
Showing the 6 most recent of 26 verification passes.
Free to cite with attribution — this page re-verifies continuously.
How much does Moveworks cost in 2026?
Moveworks: Pricing is on request (custom quotes). Pricing last verified 9 Nov 2026.
Where the pricing makes sense
The company stage and team size where Moveworks's pricing actually pencils out — and where peers do it cheaper.
Moveworks is quoted rather than listed, so it competes on enterprise value rather than per-seat sticker price. Expect the economics to favor large ServiceNow-based organizations with enough ticket volume to justify an eight-week rollout; smaller teams or those without ServiceNow as their backbone should weigh lighter standalone search and assistant tools, which carry lower implementation overhead and simpler per-seat budgeting.
Has Moveworks' pricing changed?
No plan price for Moveworks has moved since we began logging in Aug 2026; the pricing page is re-read on every verification pass.
Who should pick Moveworks?
Pick Moveworks if you are Large enterprises running ServiceNow as their ITSM backbone, IT service desks measuring deflection, MTTR, and time to first response, HR and workplace teams handling high-volume onboarding and self-service, Regulated organizations needing FedRAMP, HIPAA, and GDPR coverage.
Look elsewhere if you are Companies that don't run ServiceNow as their primary ITSM tool, Buyers who only want standalone AI enterprise search without workflow automation, Organizations requiring a fully on-premise or air-gapped deployment, Teams that can't commit to an eight-week-plus rollout and ongoing content curation.
Skip it if Skip Moveworks if you need a fully on-premise or air-gapped assistant, or if ServiceNow isn't your primary ITSM backbone and you want standalone search without workflow automation.
GeneratedReal-world workflow fit
Concrete scenarios for the personas Moveworks actually fits — and what changes day-one when you adopt it.
Wire the assistant into chat and the service portal, connect identity and ITSM, and let AI agents handle password resets and MFA unlocks while routing complex requests into the right ServiceNow queue.
Outcome: Tier-1 tickets resolve without a human, and Employee Experience Insights tracks deflection and MTTR against the eight-week time-to-value benchmark.
Use Agent Studio and the AI Agent Marketplace to build an onboarding agent that answers PTO and benefits questions in chat and triggers account creation through Workday and identity integrations.
Outcome: New hires get answers and provisioning in over 100 languages without filing tickets, and HR avoids manual account-creation steps.
Use Knowledge Studio to curate and govern Confluence, SharePoint, and Google Drive content that feeds enterprise search and specialized assistants.
Outcome: Answers stay current, so deflection holds up instead of decaying as source pages drift.
Use cases
- Automate password resets and MFA unlocks so tier-1 IT tickets resolve without a human.
- Answer HR questions on PTO balance, payroll, and benefits enrollment in chat.
- Provision software access and group memberships through identity integration.
- Triage and route complex requests into the right ServiceNow queue.
- Run employee onboarding with automated account creation and welcome messages.
- Handle procurement requests like software approvals conversationally.
- Give finance teams a conversational path to expense approvals and PO tracking.
Setup time & first value
How long it actually takes to get something useful out of Moveworks — broken out by persona, not the marketing-page minute.
IT service desks should expect the company's stated typical time to value of eight weeks, since identity, HRIS, ITSM, and knowledge integrations must land before deflection lift shows. HR and knowledge teams can start in parallel by curating content in Knowledge Studio during that window. Custom agents built in Agent Studio add time on top of the base rollout.
Switching to or from Moveworks
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From standalone enterprise search tools: add Moveworks alongside existing search, then consolidate once the assistant covers the same apps and starts completing tasks end-to-end.
- →From a ServiceNow-native virtual agent: layer Moveworks on the same ServiceNow instance and move tier-1 workflows onto AI agents built in Agent Studio.
- →From a legacy ITSM chatbot: connect identity and knowledge sources first, then retire scripted flows as marketplace agents handle the same intents.
- ↗To ServiceNow-native tooling: since Moveworks is now part of ServiceNow, review whether bundled capabilities cover your workflows before adding another assistant.
- ↗To a lighter standalone assistant: export knowledge sources from Knowledge Studio and rebuild search connectors for the smaller toolset.
- ↗To an on-premise assistant: expect a full re-implementation, because Moveworks targets cloud deployment rather than air-gapped environments.
Integrations
Resources & guides
Tutorials & Learning
YouTube returned 6 videos for “Moveworks”, and we withheld 6: 6 could not be judged, because “Moveworks” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Moveworks.
What are the best Moveworks alternatives?
The closest alternatives to Moveworks we list are Zapt, Pabbly Connect and Relevance AI. Ranked by direct product-type match, not category overlap.
| Alternative | Pricing | Starts at | Last verified |
|---|---|---|---|
| Zapt | Freemium | Pricing not published | — |
| Pabbly Connect | Freemium | Pricing not published | — |
| Relevance AI | Contact Sales | Custom pricing | — |
Alternatives to Moveworks
View all
Zapt
Zapt builds, hosts and maintains custom business apps for your whole team on one flat £125/month fee.
Pabbly Connect
Pabbly Connect automates workflows across 2,000+ apps without charging you for trigger steps.
Relevance AI
Relevance AI builds specialist AI agent workforces with built-in evals, per-task cost tracking and enterprise governance.
Tools that pair well with Moveworks
Common stack mates teams adopt alongside Moveworks, with the specific reason each pairing earns its keep.
Zapt
Zapt builds, hosts and maintains custom business apps for your whole team on one flat £125/month fee.
Pabbly Connect
Pabbly Connect automates workflows across 2,000+ apps without charging you for trigger steps.
Relevance AI
Relevance AI builds specialist AI agent workforces with built-in evals, per-task cost tracking and enterprise governance.
Moveworks vs its closest rival
Moveworks's closest head-to-head is with N8n — If you're a large enterprise already on ServiceNow and need a compliant, omnichannel assistant that deflects tickets out of the box, Moveworks is the obvious choice—but expect a sales cycle and enterprise pricing. If you're a technical team that wants code-level control, self-hosting, and transparent pricing, n8n is the more flexible, cost-effective pick, though you'll invest time building and maintaining those workflows. Verdict generated
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