Moveworks
Enterprise AI assistant for service desk automation and agentic workflows, now part of ServiceNow.
If your enterprise is heavily invested in ServiceNow and needs an AI assistant that can execute workflows with tight security compliance, Moveworks is a top choice. Its GPT-5.2 upgrade, new web assistant, and recent ISO 42001 certification keep it sharp. However, opaque pricing and ServiceNow dependency can limit appeal for smaller organizations. Compared to alternatives like Aisera or IBM watsonx Orchestrate, Moveworks leads in enterprise compliance and agentic automation, but lacks pricing transparency for smaller buyers.
Verified 1d ago · liveness 78/100 · cite: rightaichoice.com/tools/moveworks
- Large enterprises with heavy ServiceNow investment
- IT service desks wanting to deflect tier-1 tickets
- HR teams needing self-service onboarding and benefits
- Security-conscious orgs requiring FedRAMP and multi-compliance AI
- Small to mid-size businesses needing transparent per-seat pricing
- Teams that don't use ServiceNow as their primary ITSM
- Companies requiring a standalone AI search tool without workflow automation
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Skip Moveworks if you aren't heavily invested in ServiceNow, need transparent per-seat pricing, or are a small team that can't handle a multi-month implementation.
While pricing isn't public, enterprise agreements often include an annual platform fee plus per-employee costs, so budgeting may require a sales call.
Moveworks pricing is enterprise-custom, typically with an annual platform fee and per-employee tiering. It fits large enterprises where ROI from deflected tickets and automation justifies the cost, but it's far more expensive than per-seat tools like Aisera or IBM watsonx Orchestrate, which offer more transparent pricing for mid-market.
In short
Moveworks — Enterprise AI assistant for service desk automation and agentic workflows, now part of ServiceNow. Best for Large enterprises with heavy ServiceNow investment, IT service desks wanting to deflect tier-1 tickets, HR teams needing self-service onboarding and benefits. Contact Sales pricing.
What's new in Moveworks
Checked yesterdayAcross the latest 4 updates: 1 feature update, 1 launch and 2 news mentions.
Moveworks Achieves ISO/IEC 42001 Certification
Moveworks achieved ISO 42001 certification for responsible AI management, adding to its compliance portfolio.
First look at GPT-5.2 in Moveworks: A sharper, more focused Assistant
Upgraded to GPT-5.2, improving AI agent evaluation based on outcomes, reliability, and enterprise-ready performance.
AI Assistant on web now available to all customers
Launched the AI Assistant on web as a unified hub for search and actions, available to all customers.
Moveworks Acquired by ServiceNow: The Future of Agentic AI
ServiceNow acquired Moveworks, combining agentic AI with workflow automation to redefine how work gets done.
Viability Score
How well maintained and how widely used is Moveworks? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: July 2026
How we score →Key Features
- Reasoning Engine powered by GPT-5.2
- Omnichannel AI Assistant (chat, web, intranet, mobile)
- Agent Studio for custom AI agents
- Knowledge Studio for content management
- Enterprise search across 50+ apps
- End-to-end workflow automation
- Agent Marketplace with 1000+ pre-built agents
- 100+ language support
- Low-code and vibe-code tool builders
- Analytics dashboard (deflection, MTTR, CSAT)
- FedRAMP, ISO 27001, SOC 2, HIPAA, GDPR, ISO 42001 certified
- Role-based access and data security controls
- AI Assistant on web (May 2026)
- ServiceNow EmployeeWorks integration
- Plugins and connectors for 100+ enterprise systems
About Moveworks
Moveworks is an enterprise AI assistant platform, now a part of ServiceNow, that helps large organizations automate service desk tasks and provide unified search across 50+ integrated business applications. Trusted by over 350 enterprises—including 10% of the Fortune 500—it serves 6+ million employees. The platform centers on the Moveworks Reasoning Engine, upgraded to GPT-5.2, which orchestrates enterprise-ready LLMs and tools for AI agents. Key capabilities include an omnichannel AI assistant (chat, web, intranet, mobile), Agent Studio for building custom agents, Knowledge Studio for content management, a marketplace with 1000+ pre-built agents, and end-to-end workflow automation. Moveworks is deeply integrated with ServiceNow, and the AI Assistant on web is now available to all customers. It holds certifications including FedRAMP, ISO 27001, SOC 2, HIPAA, GDPR, and the recent ISO 42001. Typical time-to-value is 8 weeks, but implementation can take 8-16 weeks. Moveworks is ideal for large enterprises with heavy ServiceNow investment, though pricing is opaque and value diminishes without deep ServiceNow use.
Behind the Verdict
Moveworks is a robust enterprise AI assistant that shines in complex, regulated environments. Its deep ServiceNow integration allows it to not only answer questions but also trigger workflows, automate tasks, and enforce governance, which is a significant advantage over simpler chatbots. The Reasoning Engine with GPT-5.2 provides a strong foundation for AI agent reliability, and the recent ISO 42001 certification demonstrates a commitment to responsible AI. The platform's breadth—from omnichannel assistant to Agent Studio and Knowledge Studio—makes it a versatile tool for IT, HR, and other departments. However, that power comes with complexity: implementation can take months, and the need for clean knowledge sources means ongoing maintenance. The pricing is enterprise-grade, typically involving an annual platform fee plus per-employee costs, which is prohibitive for small teams. If you're a large ServiceNow shop, Moveworks can deliver substantial ROI, but for smaller or less ServiceNow-centric orgs, there may be more cost-effective options.
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Real-world workflow fit
Concrete scenarios for the personas Moveworks actually fits — and what changes day-one when you adopt it.
Roll out Moveworks to deflect tier-1 password reset and MFA unlock tickets.
Outcome: In the first week, the AI assistant handles 40% of tickets autonomously, reducing handle time and freeing staff for complex issues.
Deploy Moveworks to answer benefits and PTO questions across the workforce.
Outcome: Employees get instant answers in Slack and Teams, cutting HR ticket volume by 30% and improving satisfaction scores.
Use Agent Studio to build a custom agent for equipment maintenance requests.
Outcome: The agent triages requests, creates ServiceNow tickets, and schedules repairs, reducing downtime and manual coordination.
Use Cases
- Automate password resets and MFA unlocks for IT tickets.
- Answer HR FAQs like PTO balance, payroll, and benefits enrollment.
- Provision software access and group memberships via identity integration.
- Triage and route complex requests to the right ITSM queue.
- Streamline employee onboarding with automated account creation and welcome messages.
- Resolve procurement requests like software approvals via conversational AI.
- Assist finance teams with expense approvals and PO tracking.
Models Under the Hood
as of 2026-07-31
Limitations
- Implementation is heavy: connecting identity, HRIS, ITSM, and knowledge systems takes 8-16 weeks before seeing deflection lift.
- Quality depends on knowledge hygiene; messy SharePoint or stale Confluence pages produce mediocre answers.
- Language coverage is strong but varies by skill.
- Compliance overhead in regulated industries requires enterprise tier and dedicated security review.
- Pricing is enterprise-sales gated, often with fixed annual platform fee plus per-employee tiering, making it tough for small teams.
as of 2026-07-31
Verification history
We have re-verified Moveworks 16 times since . Each pass re-reads the vendor's own pages and updates only what actually changed.
- — re-checked, vendor evidence unchanged
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
Showing the 6 most recent of 16 verification passes.
Free to cite with attribution — this page re-verifies continuously.
Where the pricing makes sense
The company stage and team size where Moveworks's pricing actually pencils out — and where peers do it cheaper.
Moveworks pricing is enterprise-custom, typically with an annual platform fee and per-employee tiering. It fits large enterprises where ROI from deflected tickets and automation justifies the cost, but it's far more expensive than per-seat tools like Aisera or IBM watsonx Orchestrate, which offer more transparent pricing for mid-market.
Setup time & first value
How long it actually takes to get something useful out of Moveworks — broken out by persona, not the marketing-page minute.
For IT service desk managers, expect 8-16 weeks to full implementation, including integration and knowledge tuning. HR teams can see value in 4-8 weeks for simple FAQ deflection. Custom agent building via Agent Studio may add weeks.
Switching to or from Moveworks
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Aisera: Export knowledge base and ticket history, then use Moveworks' migration tools to map intents and configure workflows—plan for a few weeks of parallel run.
- →From IBM watsonx Orchestrate: Use Moveworks' ServiceNow-native integration to replicate workflows, and clean up unused intents.
- ↗To Aisera: Export analytics and knowledge base, then rebuild intents—expect effort in reconfiguring workflow triggers.
- ↗To ServiceNow AI Agents: Since Moveworks is now part of ServiceNow, migration is internally streamlined, but you'll lose Moveworks' dedicated assistant UI.
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