Moveworks
Enterprise AI assistant that automates ServiceNow workflows and searches across 50+ business apps
For ServiceNow shops drowning in tier-1 tickets, Moveworks is one of the few assistant platforms where the workflow automation is as mature as the search. The GPT-5.2 upgrade, the web assistant going GA, and ISO 42001 give you reasons to buy now rather than wait. But pricing is contact-sales only and the value is tightly coupled to how much of your stack lives in ServiceNow — if it doesn't, look at lighter standalone assistants first.
Verified 1d ago · liveness 78/100 · cite: rightaichoice.com/tools/moveworks
- Large enterprises running ServiceNow as their ITSM backbone that want to automate tier-1 tickets
- IT service desks measuring deflection, MTTR, and time to first response
- HR and workplace teams handling high-volume onboarding and self-service requests
- Regulated organizations needing FedRAMP, HIPAA, GDPR, and ISO 42001 coverage in one platform
- Small to mid-size businesses that need visible, per-seat pricing instead of contact sales
- Companies that don't run ServiceNow as their primary ITSM tool
- Buyers who only want standalone AI enterprise search without workflow automation
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Skip Moveworks if you're a small or mid-sized business needing transparent pricing, if you don't use ServiceNow as your primary ITSM tool, or if you're looking for a low-commitment, quick-to-deploy AI assistant.
Pricing is enterprise-sales gated, so you'll need to contact sales to get a quote, and there may be a fixed annual platform fee plus per-employee tiering.
Moveworks is priced for large enterprises—likely $10-20+ per employee per year, with custom quotes after sales calls. For smaller teams, lighter options like Ada or Aisera are more cost-effective, but for deep ServiceNow automation, Moveworks' integration justifies a premium.
In short
Moveworks — Enterprise AI assistant that automates ServiceNow workflows and searches across 50+ business apps. Best for Large enterprises running ServiceNow as their ITSM backbone that want to automate tier-1 tickets, IT service desks measuring deflection, MTTR, and time to first response, HR and workplace teams handling high-volume onboarding and self-service requests. Contact Sales pricing.
What's new in Moveworks
Checked 16 days agoAcross the latest 3 updates: 2 feature updates and 1 launch.
Moveworks Achieves ISO/IEC 42001 Certification
Moveworks achieved ISO 42001 certification for responsible AI management, adding to its compliance portfolio.
First look at GPT-5.2 in Moveworks: A sharper, more focused Assistant
Upgraded to GPT-5.2, improving AI agent evaluation based on outcomes, reliability, and enterprise-ready performance.
AI Assistant on web now available to all customers
Launched the AI Assistant on web as a unified hub for search and actions, available to all customers.
Viability Score
How well maintained and how widely used is Moveworks? Built from what the vendor actually publishes (docs, changelog, tutorials, integrations, pricing), whether the site is live, and how much real users discuss it. How we calculate this
Last calculated: September 2026
How we score →Key Features
- Omnichannel AI assistant across chat, web, intranet, service portals, and mobile
- Reasoning Engine on GPT-5.2 for autonomous agentic planning and execution
- Agent Studio for low-code and vibe-code AI agent building
- Knowledge Studio for enterprise content curation and management
- Enterprise Search across 50+ apps including Slack, OneDrive, Google Drive, SharePoint, Confluence, Outlook
- End-to-end workflow automation that lets AI agents take action, not just answer
- AI Agent Marketplace with 1000+ pre-built agents
- Specialized AI assistants for IT, HR, finance, marketing, sales, and engineering
- Over 100 languages supported
- Analytics and insights for deflection, MTTR, and CSAT tracking
- Role-based access control and data privacy controls
- AI Assistant on web as a unified hub for search and actions (GA May 2026)
- Native ServiceNow and EmployeeWorks integration
- Hundreds of plugins and connectors for enterprise systems
- FedRAMP authorization plus ISO 27001, SOC 2, HIPAA, GDPR, and ISO 42001 certifications
About Moveworks
Moveworks is an enterprise AI assistant platform, now part of ServiceNow, built to search and act across the business applications your workforce already uses. It serves 6M+ employees across 350+ organizations — including 10% of the Fortune 500 and 10% of the Fortune 50 — with a typical time to value of eight weeks. The pitch is a single AI front door for work: employees ask in chat, on the web, on the intranet, in portals, or on mobile, in over 100 languages, and the assistant either surfaces the answer or carries the task through to completion. The core is the Moveworks Reasoning Engine, upgraded to GPT-5.2 in May 2026 per the company's own release notes. It orchestrates enterprise-ready LLMs and built-in tools so AI agents can understand, plan, execute, and adapt a request end-to-end. Around that sit Agent Studio for low-code and vibe-code agent building, Knowledge Studio for content curation, an AI Agent Marketplace with 1000+ pre-built agents, hundreds of plugins and connectors, and analytics for tuning deflection, MTTR, and CSAT. Enterprise Search spans Slack, OneDrive, Google Drive, SharePoint, Confluence, Outlook, and 50+ other systems. Security is a real selling point here rather than a footnote: FedRAMP authorization plus ISO 27001, SOC 2, HIPAA, GDPR, and — as of May 2026 — ISO 42001 certification for responsible AI management. The AI Assistant on web launched to all customers the same month, giving admins one governed hub instead of scattered bot endpoints. The fit is narrow but deep. Moveworks makes the most sense for large, regulated organizations that already run ServiceNow as their ITSM backbone and want to deflect tier-1 tickets without bolting together point tools. Standalone AI search products or lighter assistants like Ada or Aisera can cover simpler needs, but they don't carry the same native ServiceNow and EmployeeWorks integration.
Behind the Verdict
The question with Moveworks isn't whether it works — 350+ enterprises and 6M+ employees is a lot of production evidence. It's whether your organization is shaped to get value from it. The platform's center of gravity is ServiceNow. If that's your ITSM system of record, the EmployeeWorks tie-in and native agent flows mean you're automating inside the tools your service desk already lives in, which is where the eight-week time-to-value claim comes from. If ServiceNow is a side project for you, that same integration advantage evaporates and you're paying enterprise prices for a very good search-and-chat layer. Pick it when you have real ticket volume, a compliance burden, and a ServiceNow footprint. The May 2026 moves matter: GPT-5.2 makes the assistant measurably sharper on agent evaluation, the web assistant is now a single governed front door for everyone, and ISO 42001 gives risk and audit teams a framework they can point at. Those three together are what a regulated buyer actually needs to get a project approved. Pass when you're mid-market and want per-seat transparency. Moveworks doesn't publish tiers, so you'll go through sales, and the economics only make sense at scale. Pass too if you need fully air-gapped on-prem — this is a cloud platform through and through. Against alternatives: Ada and Aisera are the usual comparisons and they're lighter to stand up, but neither carries the same depth of ServiceNow-native workflow automation. If you want search plus action inside ServiceNow, Moveworks is the more complete answer; if you want a standalone deflection bot with simpler procurement, the lighter tools win. One caveat worth saying out loud: the Agent Studio and Marketplace are powerful, but 1000+ pre-built agents is a menu, not a strategy. The teams that get
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Real-world workflow fit
Concrete scenarios for the personas Moveworks actually fits — and what changes day-one when you adopt it.
Deflecting tier-1 tickets like password resets and access requests.
Outcome: Deploy Moveworks to handle password resets and MFA unlocks via chat, reducing ticket volume and MTTR by up to 30-50% in the first quarter.
Employee self-service for onboarding and PTO inquiries.
Outcome: Set up Moveworks to answer HR FAQs and automate onboarding tasks, freeing HR staff from repetitive questions and improving employee experience.
Building custom AI agents for department workflows.
Outcome: Use Agent Studio to create a custom agent for finance expense approvals, integrating with your existing systems to automate the entire approval process.
Use Cases
- Automate password resets and MFA unlocks for IT tickets.
- Answer HR FAQs like PTO balance, payroll, and benefits enrollment.
- Provision software access and group memberships via identity integration.
- Triage and route complex requests to the right ITSM queue.
- Streamline employee onboarding with automated account creation and welcome messages.
- Resolve procurement requests like software approvals via conversational AI.
- Assist finance teams with expense approvals and PO tracking.
Models Under the Hood
as of 2026-09-15
Limitations
- Implementation is heavy, involving integration with identity, HRIS, ITSM, and knowledge systems, which can be time-consuming before seeing deflection lift.
- Quality of responses depends on knowledge hygiene; messy or outdated content may produce suboptimal results.
- Compliance and enterprise-grade features require a dedicated security review and an enterprise tier, with pricing typically involving a fixed annual fee plus per-employee costs, making it less accessible for small teams.
as of 2026-08-29
Verification history
We have re-verified Moveworks 21 times since . Each pass re-reads the vendor's own pages and re-checks every listed field against that evidence; passes where nothing had changed are marked as such.
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
- — re-checked, vendor evidence unchanged
- — re-verified summary, description, our verdict, our analysis, pricing model, pricing tiers, features, integrations, who it suits, who should skip it
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Showing the 6 most recent of 21 verification passes.
Free to cite with attribution — this page re-verifies continuously.
Where the pricing makes sense
The company stage and team size where Moveworks's pricing actually pencils out — and where peers do it cheaper.
Moveworks is priced for large enterprises—likely $10-20+ per employee per year, with custom quotes after sales calls. For smaller teams, lighter options like Ada or Aisera are more cost-effective, but for deep ServiceNow automation, Moveworks' integration justifies a premium.
Setup time & first value
How long it actually takes to get something useful out of Moveworks — broken out by persona, not the marketing-page minute.
Typical time-to-value is 8 weeks. Expect 8-16 weeks for full integration of identity, HRIS, ITSM, and knowledge systems, depending on complexity. For a quick pilot, you can get basic chatbot answers live in 2-4 weeks.
Switching to or from Moveworks
How to bring data in from common predecessors and how to get it back out — written for the switcher, not the buyer.
- →From Legacy ITSM tool (e.g., Remedy): Import your knowledge base and set up connectors to ServiceNow to start deflecting tickets.
- →From Standalone AI chatbot: Reuse your FAQ content and integrate with ServiceNow workflows to automate actions end-to-end.
- →From Manual processes: Document your top 50 ticket types and configure Moveworks to handle them automatically.
- ↗To ServiceNow Virtual Agent: Moveworks is now part of ServiceNow, so you may consider using ServiceNow's native agent, but you'd lose Moveworks' advanced agentic features.
- ↗To Lighter AI alternative (Ada, Aisera): Export your chatbot transcripts and knowledge base to repurpose in a new tool, but expect to rebuild integrations.
Integrations
Resources & Guides
Tutorials & Learning
YouTube returned 6 videos for “Moveworks”, and we withheld 6: 6 could not be judged, because “Moveworks” is a single word that other videos use for other things. We are showing none, because we could not prove any of them are about Moveworks.
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