Glean vs Moveworks

Side-by-side comparison of features, pricing, and ratings

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At a glance

Dimension	Glean	Moveworks
Best for	Large enterprises (500+ employees) needing AI-powered enterprise search and cross-departmental knowledge management.	Mid-to-large enterprises (3,000+ employees) focused on automating IT and HR ticket deflection.
Pricing	Freemium; enterprise pricing undisclosed (custom quote).	Paid only, custom enterprise pricing (undisclosed).
Setup complexity	Moderate – connectors to 100+ apps, requires IT support for configuration and governance.	High – requires standardized ITSM and identity systems; may involve migration/alignment with ServiceNow post-acquisition.
Strongest differentiator	Enterprise Graph maps relationships across apps for personalized, hybrid search and agent orchestration.	Reasoning Engine automates multi-step support workflows across ITSM and HRIS, deflecting 40-60% of tier-1 tickets.

Glean vs Moveworks: Glean wins for knowledge discovery and cross-functional AI agents, while Moveworks leads for IT and HR ticket deflection. Choose Glean if your priority is unifying enterprise search with AI assistants and agents across engineering, sales, and marketing. Choose Moveworks if your focus is automating employee support requests and reducing ticket volume in IT and HR.

Glean

Enterprise AI platform connecting search, assistants, and agents to your company's knowledge.

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Moveworks

AI assistant platform for employee support that searches and acts across business apps.

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Pricing

Freemium

Paid

Plans

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Custom

Rating

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Popularity

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Skill Level

Beginner-friendly

Advanced

API Available

Platforms

Web

WebAPI

Feature-by-feature

Core capabilities: Glean vs Moveworks

Glean offers a comprehensive AI platform with enterprise search, a personal assistant, and AI agents, all powered by an Enterprise Graph that connects content across 100+ apps. It excels at finding information and enabling deep research. Moveworks, conversely, is specialized as an IT/HR support AI assistant, using a Reasoning Engine to execute multi-step workflows (e.g., password reset, account provisioning). While Glean covers broad knowledge management, Moveworks focuses narrowly on support ticket deflection. Glean wins for breadth of capabilities; Moveworks wins for depth in support automation.

AI/model approach: Glean vs Moveworks

Glean employs Hybrid Search (combining keyword and semantic search) and an Agentic Engine that plans and adapts to user requests. It also offers a Model Hub for multi-LLM access. Moveworks uses a proprietary Reasoning Engine that orchestrates actions across ITSM, HRIS, and identity systems. Both leverage large language models, but Glean's approach is more search-centric while Moveworks' is action-oriented. Glean wins for search sophistication; Moveworks wins for workflow automation.

Integrations & ecosystem

Glean integrates with 100+ apps including Slack, Teams, Zoom, Salesforce, GitHub, and Google Workspace. Moveworks integrates primarily with ITSM (ServiceNow, Jira Service Management, Freshservice), HRIS (Workday, BambooHR, UKG), and identity tools (Okta, Azure AD). Glean's connector breadth is larger, but Moveworks' depth in support tools is critical for its niche. Glean wins for ecosystem variety; Moveworks wins for support-specific integrations.

Performance & scale

Moveworks cites the ability to deflect 40-60% of tier-1 tickets, a clear performance metric for its intended use case. Glean provides no public benchmarks but is designed for large enterprises with heavy SaaS usage. Both have a viability score of 80/100 according to available data. Moveworks wins for demonstrable performance in support; Glean is unproven in direct comparables.

Developer experience & workflow

Glean offers an Agent Builder and Agent Library, plus APIs for custom generative AI experiences, appealing to developers building custom agents. Moveworks provides Creator Studio for no-code/low-code skill creation, targeting business analysts and IT administrators. Both support custom workflows, but Glean is more flexible for developers. Glean wins for developer flexibility; Moveworks wins for ease of use in IT/HR contexts.

Pricing compared

Glean pricing (2026)

Glean operates on a freemium model, but specific enterprise pricing tiers are not publicly disclosed. The platform includes features like Enterprise Search, Hybrid Search, Glean Assistant, AI Agents, Agent Builder, and Data Analysis Canvas. Enterprises must contact sales for a custom quote. There may be hidden costs for premium connectors, advanced governance, or larger agent orchestration capacities.

Moveworks pricing (2026)

Moveworks is paid only, with a single 'Enterprise' plan at custom pricing. Features include the AI Assistant in Slack/Teams/browser, Reasoning Engine, Creator Studio, pre-built integrations, and analytics. Post-acquisition by ServiceNow, pricing may align with Now Assist bundles. Enterprises typically negotiate based on employee count and expected ticket volumes. Overage fees or minimum commitments may apply.

Value-per-dollar: Glean vs Moveworks

Both are enterprise-only and don't publish base prices. Glean offers broader functionality (search + assistants + agents) for a potentially higher cost, while Moveworks is a more focused support solution. For large companies wanting all-in-one AI for knowledge and agents, Glean may provide better value. For IT/HR support automation, Moveworks is purpose-built. Without transparent pricing, a direct value comparison is speculative.

Who should pick which

Engineering team (500+ developers) needing codebase search and documentation
Pick: Glean
Glean's hybrid search and Enterprise Graph retrieve internal code, docs, and Slack conversations with natural language, ideal for large engineering orgs.
IT service desk (3,000+ employees) aiming to reduce ticket volume
Pick: Moveworks
Moveworks automates password resets, access provisioning, and tier-1 support tickets, with a proven 40-60% deflection rate.
Sales team (200+ reps) needing account intelligence across CRM and email
Pick: Glean
Glean's assistant pulls meeting prep, account history, and campaign data from Salesforce, Gmail, and Slack on demand.
HR department (1,000+ employees) automating employee FAQs and onboarding
Pick: Moveworks
Moveworks answers PTO balances, benefits questions, and automates account creation via HRIS integrations like Workday and BambooHR.
Compliance-heavy financial institution (5,000+ employees) with strict governance
Pick: Glean
Glean's security and access controls, plus governance features for AI agents, suit regulated environments.

Frequently Asked Questions

Does Glean have a free tier?

Yes, Glean offers a freemium model, but the free tier's limitations are not publicly specified. Enterprise features require a custom quote.

Is Moveworks free?

No, Moveworks is paid only with custom enterprise pricing. There is no free version.

Which integrations does Glean support?

Glean supports 100+ apps including Slack, Teams, Zoom, Salesforce, GitHub, Google Workspace, and Microsoft 365.

Which integrations does Moveworks support?

Moveworks integrates with ServiceNow, Jira Service Management, Freshservice, Workday, BambooHR, UKG, Okta, Azure AD, Slack, Teams, SharePoint, Confluence, and Google Workspace.

Can I migrate from Moveworks to Glean?

Migration between the two is possible but complex, as they serve different primary use cases. Glean is broader for search/agents, while Moveworks is specialized for support. No direct migration tools are offered.

How steep is the learning curve for Glean?

For end users, Glean is intuitive (search bar in Slack/Teams/browser). For administrators, setting up connectors and governance requires moderate IT effort.

How steep is the learning curve for Moveworks?

Moveworks requires upfront integration with ITSM and identity systems, and training Creator Studio for custom skills. IT and HR teams need dedicated onboarding time.

Which tool is better for large enterprises (10,000+ employees)?

Both target large enterprises, but Glean is better for cross-functional knowledge and agent use, while Moveworks excels for support automation. The choice depends on whether the priority is search or ticket deflection.

Does Glean support multiple LLMs?

Yes, Glean's Model Hub allows access to multiple large language models, giving flexibility in AI choice.

Does Moveworks support languages other than English?

Yes, Moveworks boasts support for over 100 languages, making it suitable for global workforces.

Last reviewed: May 12, 2026