Alternatives to Sprinklr

AI reputation management software unifying reviews, surveys, listings, and social for multi-location brands

Salesforce's AI layer — Agentforce agents running on your live Customer 360 records.

Social media management platform for publishing, a unified Smart Inbox, analytics and listening — now with the Trellis AI agent on every plan.

Sierra builds AI customer agents from your SOPs and transcripts, then runs them across chat, voice, email, SMS and WhatsApp.

Diaform runs adaptive AI customer conversations by voice or text, replacing static surveys with agents that chase the why.

Agentic B2B support platform that turns Slack, Teams, email and phone conversations into directed agent investigations.

AI embedded across NICE CXone that scores every interaction, flags complaint risk, and coaches agents on behaviors that move CSAT.

Level AI scores every contact-centre call, chat, email and bot conversation with CX-specific models for Auto-QA and full-stack AI agents.

Genesys Cloud CX brings AI virtual agents, copilots, and predictive routing to enterprise contact centers.

Five9 Genius AI adds AI agents, agent assist, summaries and analytics inside the Five9 contact-center platform.

OnClarity (formerly Anecdote) runs an agentic CX loop that scores every AI answer against your rubric and writes verified fixes back to

MiroFish is an AI simulation chat that predicts how audiences react to pricing, policy, and campaign moves.

Okendo bundles Shopify reviews, loyalty, quizzes, referrals, and surveys into one customer marketing platform

Marvin runs AI-moderated interviews at scale and turns customer research into cited, shareable insights.

Ada builds AI customer service agents that resolve support tickets across chat, email, voice, and social.

AI-native voice-of-customer platform whose Lyra AI and Lyra Agent turn surveys, tickets, reviews and calls into evidence-backed CX answers.

PhantomBuster scrapes live social data and automates LinkedIn, X and Instagram outreach at scale.

Medallia is enterprise experience management software that turns customer, employee, and contact center feedback into AI-driven action.

Qualtrics XM is an enterprise experience management platform that uses AI to predict which customers and employees are heading toward an outcome you can still

Qualtrics turns experience management into a system of decision — simulate, predict, and act on customer and employee signals.

Automotive AI operating system that runs the dealership customer lifecycle — sales, service, chat, voice, marketing and merchandising under one roof.

Klaviyo is an AI-powered B2C CRM for ecommerce email, SMS, service, and customer data.

AI-first customer service platform whose autonomous agents resolve up to 80% of tickets across email, chat, voice, and social.

AI-powered customer success workspace that unifies siloed account data and puts a CS copilot on top of it.

GoldMine AI runs autonomous SEO and social media marketing agents that publish weekly while you build.

Strella runs AI-moderated customer interviews and returns coded, themed research insights by the next morning

AI-native social media management that automates content creation, scheduling, and analytics across major platforms.

AI-native VoC platform that reconciles surveys, tickets, reviews and social feedback into one traceable source of truth

Insider One runs AI-powered customer engagement with Agent One: self-optimizing personalization and journey orchestration across every

Wonderchat builds AI customer service agents that cite your own docs and bill flat monthly rates.