Features
Synthesize guest messages (calls, emails, chats) into structured commercial intelligence
Natural language querying (Ask) across bookings, calls, market intelligence, and SOPs
Proactive pattern detection (Sense) – picks up pickup shifts, RFP arrivals, repeated complaints
Live portfolio view with per-property and group-level toggles
Multi-turn threaded conversations with memory of past decisions
Team-specific knowledge bases and shared history across the group
Granular role permissions and per-property visibility controls
Auditable trails showing sources used for each investigation
Triggered investigations based on calls, CRM events, or schedule
Filtering by status, category, property
Cross-reference event calendar, staffing plans, and group blocks
Works upstream of PMS, RMS, and CRM – no replacement required
ReputationIQ natural language querying on feedback data
Review aggregation with AI-suggested responses
Review Booster: automated review generation campaigns
Listings management and local SEO tracking
Generative Engine Optimization (GEO) readiness analysis
Competitive Insights: benchmark against competitors
Surveys: capture private feedback with customizable templates
Social Suite: centralized publishing and engagement across social channels
Actions: convert feedback into tickets for resolution
Rep Score: unified trust and performance metric across locations
Real-time alerts for negative feedback or rating drops
Multi-location roll-up reporting and executive dashboards
Industry-specific solutions for auto, healthcare, real estate, etc.
HIPAA and CCPA compliance support
Multi-language support (English, French, German)
